Strategic Account Manager - SaaS/Tech

Job PurposeThe purpose of a Strategic Account Manager is to act as the strategic partner and primary point of contact for an organisation’s most valuable clients. They are responsible for nurturing long-term relationships, ensuring client satisfaction, and aligning services or products with the client’s evolving needs. By deeply understanding the client’s business objectives, challenges, and priorities, the SAM positions the organisation not just as a vendor, but as a trusted advisor who adds measurable value. This role is critical in maintaining client loyalty, reducing churn, and safeguarding multi-million-pound revenue streams that are essential for sustainable business growth.Equally important, the Strategic Account Manager drives expansion within existing accounts by identifying opportunities for cross-selling, upselling, and introducing innovative solutions—such as digital transformation or AI-enabled services—that improve client outcomes. They work across multiple departments and divisions, often in complex, global organisations, to coordinate tailored solutions while ensuring seamless delivery and support. By balancing strategic relationship management with commercial acumen, the SAM helps their company strengthen market position, unlock growth potential, and establish long-lasting partnerships built on trust, value creation, and shared success.Key ResponsibilitiesOwn and grow strategic relationships with large, global or multi-product client accountsAcquire a profound understanding of the client's industry, business needs, and organizational culture to anticipate their requirements and proactively propose customized, value-based solutions that solve their most pressing global challenges.Conduct thorough discovery and analysis of each key account's business model, market position, competitive landscape, and global content strategy to proactively identify challenges, risks, and "white space" opportunities for growth.Develop long-term account plans aligned with client objectives and business outcomes.Drive revenue growth through renewals, upsells, and cross-sell initiatives.Serve as the primary point of contact and trusted advisor for accounts senior exec.Understand future customer needs, represent the voice of the customer in internal planning and product development discussions and lead solution orchestration (with Delivery and Product)Lead complex commercial negotiations, including the development of proposals, statements of work (SOWs), master service agreements (MSAs), and pricing, ensuring mutually beneficial terms that secure long- term partnerships and align with company profitability goals.Monitor account health, proactively identify risks, and lead retention strategies.Deliver accurate forecasting, performance reporting, and strategic insights to senior leadership.Prepare for and lead data-driven business review meetings, and other strategic client meetings, presenting performance against key metrics, demonstrating tangible ROI, and articulating the ongoing value of the partnership to senior stakeholders.Take ultimate accountability for the timely and successful delivery of all solutions and services to the client, ensuring that projects meet or exceed expectations for quality, deadlines, and budget.Fulfil the duties of an Account Manager or oversee assigned Account Managers.Skills & ExperienceA minimum of 5 years’ language or content services and technology experience, either on the client or provider side, working in a customer-facing capacity and managing services and technology accounts, relationships, and projects.Understand content workflows, including content creation, localization and publishing.Demonstrates experience gaining trusted advisor status in a consultative or account management capacity with Fortune 500 clients.Leadership and expertise in identifying, progressing, and collaborating on large services or technology deals including enterprise software.Exceptional presentation and communication skills, including the ability to convey complex technical concepts in simple terms.Proven track record of meeting and exceeding personal goals and objectives.Client/field experience with Enterprise software, preferably content or language management, is required.Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.