Strategic Account Manager

About Us:HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We are tech-driven, with a customer-first philosophy, our knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day.HBX Group comprises of the best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets.Purpose of Role Maintain and grow relationships with the customers assigned, while achieving targetsAnalyze the evolution of the assigned clients, in order to increase their sales and profitabilityGenerate new business opportunitiesAccountabilities Respond to client’s communication or queries. As key interface for the customer, and requests from the customer shall be managed by the Account manager, either directly or via communication with other departments focusing on technical, configuration, commercial, and credit legal issues. Respond to client’s communication or queries.Attendance to Trade Shows, virtual meetings, and visits to key clients (7-10 visits per week) Customer intimacy is a key part of the commercial relationship with the client, so we can get insights on what is happening on their house as well as what is happening to their competitors (aka: the market). Based on that, frequent catch-ups and one-to-one meeting are required for gathering such info.Data analysis and meetings preparation.KPIs and client pack analysis to pursue the company’s growth looking for new opportunities within existing clientsManage sales activities using the Salesforce CRM system. Update all interactions (calls, visits) with clients in CRMRespond to client’s operational problems. As key interface for the customer, and requests from the customer shall be managed by the Sales manager, either directly or via communication with other departments focusing on in-house problems.Qualifications:Experience in managing client relationships and driving revenue growth.Strong communication and interpersonal skills to build and maintain customer relationships.Excellent negotiation and problem-solving abilities.Ability to analyze data and KPIs to identify growth opportunities.Proficiency in CRM systems (preferably Salesforce) and MS Office Suite.Willingness to travel for client visits and attend trade shows.At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.