Customer Service Representative - Zimbabwe

Company: StreamPrimeLocation: Remote (Positions available for candidates in East Africa, West Africa, and Southern Africa)Job Type: Full-timeAbout StreamPrimeStreamPrime is revolutionising the world of entertainment. We are a premier, all-in-one digital platform offering an unparalleled collection of content to over 14 million subscribers globally. Our mission is to eliminate the need for multiple subscriptions by providing a single, affordable destination for all entertainment needs. Our vast library includes:

Over 5 million movies and TV showsLive coverage of all major sporting eventsOver 1 million global radio stationsMore than 170 live television stationsAs we undergo rapid expansion, particularly across the African continent, we are seeking passionate and dedicated individuals to join our team and help us deliver a world-class customer experience. Job SummaryWe are looking for an experienced and articulate Customer Service Representative(s) to be the voice of StreamPrime. You will be the first point of contact for our users, providing exceptional support, resolving issues, and ensuring every customer has a seamless and enjoyable entertainment experience.

The ideal candidate is not only a skilled support professional but also a genuine entertainment enthusiast and an active user of the StreamPrime platform. Key ResponsibilitiesServe as the primary contact for customer inquiries via various channels, providing timely, accurate, and friendly support. Troubleshoot and resolve technical issues related to streaming quality, account access, device compatibility, and platform navigation. Assist customers with billing inquiries, subscription management, and payment processing. Educate users on StreamPrime’s features, content library, and benefits to enhance their viewing experience. Effectively convert customer support interactions into successful subscriptions by highlighting the value of our platform.

Maintain detailed and accurate records of customer interactions and transactions. Gather customer feedback and collaborate with internal teams to drive continuous improvement of our service. Required Qualifications & SkillsA minimum of 5 years of proven experience in a customer service role. Exceptional communication and interpersonal skills, with a professional and friendly demeanor. Strong problem-solving abilities and technical aptitude. Must own a reliable personal laptop. Must have a stable home internet connection with a minimum speed of 15-20 Mbps. A genuine passion for movies, TV shows, sports, and digital entertainment.

Language RequirementsCandidates must be fluent in English with a clear, professional American or British accent. Additional language proficiency is required based on your region: East Africa: Fluent in English and Swahili. West Africa: Fluent in English and French. Southern Africa: Fluent in English only. Critical Requirement: You Must Be a StreamPrime UserThis is not a typical customer service role. We are exclusively hiring individuals who know, use, and love our platform. Our application process includes a detailed questionnaire with questions that can only be answered by an active StreamPrime subscriber.

If you have never used StreamPrime, we strongly encourage you to become a user and explore the platform before applying. Creating an account is not enough; you must have an active subscription and hands-on experience to succeed in this role and pass the evaluation. We are building a team of advocates who can support our customers from a place of genuine knowledge and experience. What We OfferCompetitive Salary: Starting from £185 GBP per month guaranteed, with opportunities for performance-based increments. Performance Incentive: Earn attractive bonuses for every customer you successfully help subscribe to the platform during a support interaction.

Communication Allowance: A monthly allowance to cover internet and communication costs, ensuring you stay connected. Growth Opportunity: Be part of a fast-growing, dynamic company at the forefront of the entertainment industry. Application ProcessSubmit your application. Shortlisted candidates will receive a detailed application form and a request for a short audio recording. The audio sample is crucial for evaluating your communication skills in English language and accounts for 40% of the initial screening score. The application form will test your in-depth knowledge of the StreamPrime platform, its features, and content.

If you are a customer service expert with a passion for entertainment and a deep understanding of the StreamPrime platform, we invite you to apply and join our mission to redefine entertainment.