Account Manager

Your role as an Account ManagerOur Account Management team is integral in creating stellar customer experiences for our valued clients. As an Account Manager in the New Zealand team, you’ll be responsible for collaborating with others to collectively service clients in our growing New Zealand client portfolio, originating from diverse industries, experiences and backgrounds. As a member of one of Streem’s critical customer-facing teams, you will grow to become your clients’ go-to expert for all things media monitoring and insights.

It will be your role to deliver top-tier customer service, maximise our users’ effective use of the Streem platform, and curate a client experience that is nothing short of exceptional. Your day-to-day responsibilitiesNow that we’ve covered your role at Streem, let’s dive into what you will do on a day-to-day basis as an Account Manager in our New Zealand team.

Set newly onboarded clients up for success by establishing, customising, and managing their Streem accounts, including keyword and Boolean search creation;Build, maintain, and grow strong client relationships to ensure satisfaction and loyalty, acting as a key advocate for the client experience across internal and external stakeholders;Educate users on Streem’s platform through virtual and face-to-face sessions, and proactively engage them on key media, events, and emerging issues to position Streem as a trusted partner;Facilitate the collection of NZ client feedback, represent client insights and needs in internal ANZ discussions, and collaborate with internal teams to implement sustainable, value-driven improvements and solutions;Identify upsell and cross-sell opportunities, particularly during renewal periods, that address client needs and pain points;Monitor client performance and lifecycle through tracking tools, focusing on Gross Revenue Retention, Net Revenue Retention, and early identification of churn risks, with recommended intervention plans;Prepare commercial proposals, pricing recommendations, and provide support during tender processes;Advise customers on how they can best leverage Streem’s capabilities to address their internal stakeholder needs pertaining to media monitoring and reporting;Develop client insights and contribute to retention strategies and initiatives, including Streem Strategic Reviews, in close collaboration with the wider Streem team;Keep senior leadership informed, escalate risks, and provide input on improving efficiencies, workflows, and processes;Produce a range of client deliverables, including reports, transcripts, summaries, and other tailored outputs.

You can rest assured knowing that you will be provided with on-the-job training to build the skills necessary to complete these tasks with excellence. Your skills and experienceIf you have previous experience with customer service in a corporate environment and you are passionate about creating unforgettably positive client experiences, this is the role for you. Unrestricted New Zealand working rights, e. g.

NZ permanent residency or citizenship;3-5 years’ experience in a Customer Experience-based position;Unshakable customer-facing skills, with an ability to take initiative, adapt to changing situations and resolve challenges in a composed manner;Ability to proactively manage conflicting priorities and deadlines in a fast-paced environment, whilst maintaining a sharp attention to detail;Excellent verbal and written communication with an ability to express technical information to diverse non-technical audiences;Top-tier communication and interpersonal skills, with the ability to build strong relationships with prospects and clients;Strong problem-solving ability and desire to collaborate with teammates, learn new skills and contribute to a supportive team culture;An interest in and understanding of the New Zealand Media Landscape.

A few other skills and qualifications that are advantageous, but not required, include: A completed Bachelors’ or Master’s degree in Communications, Media, Public Relations, Journalism, or another relevant field;Previous experience working within the media or news industries;Prior experience working with media monitoring, intelligence or social listening tools;Confidence working with Excel, Project Management Tools, CRM tools or Boolean. Our purposeAt Streem, we help Australia and New Zealand's most influential organisations stay ahead of the curve by providing real-time media monitoring and intelligence.

From breaking news to trending social posts, we deliver instant access to media across Print, Online, TV, Radio, Podcasts, and Social Media, so our clients never miss a moment that matters. We’re a SaaS company built by passionate people with decades of combined expertise in the media industry, and that sets us apart. Our five core values create an environment where innovation flourishes - we welcome responsibility, push the bar higher, remain easy to deal with, stay tuned in, and we bring the energy every day. If you thrive in a collaborative, dynamic (translation:

fast-paced) environment where innovation is encouraged and impact is real, you’ll feel right at home at Streem. Our cultureWe believe in empowering our team and creating an environment where you can do your best work and grow. Happy teams create inspired products, so we always strive to curate a culture and benefits suite that supports, uplifts and develops our staff. Ready to help to make media meaningful? Apply now and take the next step in your career with one of Australia and New Zealand’s fastest-growing media intelligence platforms!