Student Administration Officer (12 months & Third-Party Contract)

OverviewRMIT University CommitmentRMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.Why RMIT University Vietnam?RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 125th globally and 10th in Australia in QS World University Rankings 2026. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT UniversityRMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https://www.rmit.edu.vn/careersYour roleStudent Administration Officers are responsible for utilising the systems and processes involved in administering all aspects of students’ enrolment from first enrolment to graduation. This includes but is not limited to processing student enrolments and enrolment variations, coordinating charges and issuing tuition fees, supporting insurance and visa applications, and supporting student examinations and graduations. This position will be responsible for resolving student administration issues as well as all associated tasks that fall under RMIT Vietnam’s policy and procedural framework.Student Administration Officers are part of the Registrar’s team at RMIT Vietnam and work closely with staff in the Academic Registrar’s Group (ARG) in Australia. Officers may specialise in one or more areas or may rotate across areas of responsibility.Reports to: Senior Coordinator, Student Administration (SGS)Key AccountabilitiesManage Student Records and Data IntegrityMaintain accurate student records and perform high-quality data entry in RMIT Student Record Systems.Ensure all student information is entered and verified with a high level of accuracy.Manage student documentation to ensure it is complete, accurate, and handled in accordance with confidentiality and privacy standards.Collect and analyse data related to student administration operations to support continuous improvement in processes and service quality.Administer Student Administration ProcessesAdminister core student administration tasks, including enrolments, enrolment variations, and related forms throughout the student lifecycle.Support document preparation for visa applications. Ensuring documentation is complete, accurate, and submitted within required timelines.Support student visa processes, including visa entry, extension, and cancellation, in compliance with relevant immigration regulations and university policies.Receive visa extension and cancellation documents from Student Connect, support processing, and hand over outcomes back to Student Connect. Deliver entry visa outcomes to students and International Officers.Provide guidance to students on visa processes and timelines, offering administrative visa support as needed.Travel as required to facilitate visa submissions, including lodging documents and collecting visa outcomes.Maintain accurate records of visa-related documentation.Process documentation and trainingMaintain up-to-date knowledge of student administration policies and procedures.Ensure operational guidelines for student administration processes are current and accessible.Resolve complex procedural and client service issues and provide policy and procedural advice to Student Administration colleagues and RMIT Connect.Contribute to training sessions and initiatives aimed at enhancing student experience and administrative efficiency.Team Administration & CommunicationMaintain frequent and effective communication with Student Admissions Coordinators, Student Advisors (within the RMIT Connect), Student Recruitment and Schools to ensure student records, enrolments, and other student lifecycle tasks are processed efficiently and with minimal errors.Ensure regular maintenance of content for Student Administration related information and forms on the University website for student use.Support team administration and logistics for team meetings, travelling, payment process and engage in other activities as required.Manage student and stakeholder expectations to make sure tasks are delivered effectively and meet deadlines.Undertake other duties as directed by the supervisor or manager, aligned with the scope of the role and operational needs of the team.Key Selection CriteriaBachelor's degree in business administration or relevant discipline with equivalent work experience.Minimum of one year of experience in administrative systems and processes, with three years preferred.Demonstrated experience in a complex customer service environment.Skilled in the use of Microsoft Word, Excel, Outlook, and PowerPoint.Keen attention to detail and accuracy when inputting data and managing information.Ability to work independently with minimal supervision and as part of a team.Demonstrated ability in effective communicating with people at all levels and areas including students, academic staff, and management, as well as with people in industry and local authorities.Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Inclusion, Imagination, Integrity, Courage, Passion, Impact)Willingness to take ownership and full responsibility of key projects assigned by direct supervisorPossess a student-centred mindset with positive attitude towards teamwork and personal achievement.Additional InformationContract duration: 12 monthsHighly competitive gross salaryAnnual leave: 1 day per working monthPrivate InsuranceFree use of on-site sports and fitness facilitiesLibrary on campus and online - access to the RMIT Australia online libraryEnglish Proficiency English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General 5.5 (or equivalent CEST 150).To be eligible for this position you must be a Vietnamese citizen. Applications received from non-Vietnamese candidates will not be considered. To ApplyPlease submit your CV, cover letter, qualifications, ID, and address your suitability for this position by clicking on the ‘Apply’ button.Important NoticePlease ensure your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means. RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply. For any questions or support, feel free to reach out to our Talent Acquisition team at employment@rmit.edu.vn #RMITVietnamApplications Close11 thg 11 2025 11.59 pmRMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.https://www.rmit.edu.vn/about-us