Student and Whānau Support Hub Leader

Job Description1 x Permanent positionFull Time - 40 hours per week (1.0 FTE)Based in Wellington Ko wai mātou | About UsTe Aho o Te Kura Pounamu (Te Kura) is New Zealand's largest school. We provide personalised and authentic learning programmes through distance education from early childhood level to NCEA Level 3, including to young adult and adult learners.Our vision is to enable our ākonga to achieve their educational and personal goals, empowering them to become engaged and contributing members of their communities. Ki te tī, ki te tā, ki te katoa – Anytime, anywhere, anyone. Mō tēnei tūranga mahi | About this position As the Student and Whānau Hub Leader you will lead the Student and Whānau Hub team to deliver required outcomes while continuously building staff capability across the team.You Will Be Responsible ForResponding to student and supervisor queries relating to computer access, Te Kura online systems and tools, basic training needs and trouble-shooting. Providing support in an encouraging and timely manner, enabling ākonga to access and engage in their courses with a level of confidence. Ko koe tēnei | About youTo Be Successful In This Role, You Will BringYour knowledge and understanding of Student and Whānau processes and systemsSound knowledge in the application of database systems and procedures with advanced knowledge of Microsoft Office products. Proven experience in developing people and strong relationship management skillsExcellent customer service and communications skillsProject management skills are desirable, but not essentialNgā Uara o Te Kura | Our ValuesAt Te Kura, We Live By Our ValuesManaaki — showing respect, generosity, and careWhanaungatanga — building relationships and belongingTika — acting fairly and honestlyĀkonga at the Centre — guiding every decision we makeHei whakautu | In returnYou'll join a supportive, inclusive team where manaaki and whanaungatanga guide how we work. We offer flexible working options, professional growth opportunities, and the chance to make a meaningful difference for ākonga across AotearoaMe pēhea te tuku tono | How to ApplyIf you've nodded your head whilst reading this and thought ‘this is me!' click that apply button, we want to hear from you!Applications must be lodged via our career's portal, and you must have the right to reside or work in New Zealand.   Please note that we will be shortlisting candidates as we receive applications and may close the vacancy if suitable candidates are identified prior to the closing date. We recommend applying as soon as possible to avoid disappointment.E hiahia mōhio anō ana koe? | Like to find out more? For more information, check out the position description at the top of the page (link will be orange). If you still have any additional questions, please contact Rebecca Taylor, Manager Student & Whānau Support via email Rebecca.Taylor@tekura.school.nzFor any issues with the application process, please contact jobs@tekura.school.nzApplications close at 11.59pm on Monday, 3 November 2025