Student Assistant - Global Contact Center Support

Job DescriptionAre you a curious, self-driven and service-minded student with a talent for problem-solving? Do you want to gain hands-on experience in a global company and see how technology supports critical business operations? We are looking for a Student Assistant to join our team and provide vital support to Falck's contact centers around the world.You WillSupport wide range of tasks, supporting our Contact Center Solutions team that manages all of Falck's contact centers across the globe (from Denmark and the US to Thailand and Sweden).Assist the team in handling various tasks, issues and requests related to Genesys Cloud and their equipment.Participate in meetings with global stakeholders, including contact center managers and supervisors. You will be responsible for taking clear and concise minutes to ensure everyone is aligned. Assist the team with essential management and configuration project related tasks.Handle various ad-hoc administrative tasks, keeping our work structured and on track with minimal supervision.This is not a typical administrative role. You will be a key player in ensuring our contact center agents have the tools and support they need to assist people every day. Your tasks will be varied, challenging, and essential to our success.Global Experience: Work directly with colleagues and stakeholders from around the world.Real-World Impact: Your work will directly support the Falck employees who help our customers every day.Business Insight: Gain a deep understanding of how a critical, global business unit operates.Exposure to Modern Tools: Get practical exposure to leading enterprise platforms like Genesys Cloud and ServiceNow.A Flexible and Supportive Environment: We offer flexibility to balance your work with your studies and provide a thorough onboarding to get you up to speed.Agile way of working: You will be part of an agile environment where we work iteratively, focus on continuous value delivery, and actively incorporate feedback from users and stakeholdersAbout UsIn Falck we build on a legacy of more than one hundred years in healthcare and emergency services. With a presence in 25 countries, our 25,000 skilled professionals delivered more than 9.5 million services last year. We are committed to care, and to care for others, we need to take care of ourselves. That is why we continuously promote engagement, diversity, health, and safety among our employees. Every day, we work to advance sustainable healthcare. And every day, we turn care into action.About The TeamOur global functions are integral to enabling the organisation to live our purpose. Through dedication and expertise , these teams support Falck in delivering care and making a meaningful difference in people's lives. If you are motivated by contributing to something greater, Falck is the place to bring care into your career .