Student Services Specialist

Posting Number:S14162PWorking Title:Student Services SpecialistDepartment:Terry-Leadership AdvancementAbout The University Of Georgia:Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.Posting Type:ExternalRetirement Plan:TRSEmployment Type:EmployeeBenefits Eligibility:Benefits EligibleFull/Part Time:Full TimeAdditional Schedule Information:Typically, Monday through Friday 8:00 am – 5:00 pmAdvertised Salary:$38,000-$41,400+ commensurate with experiencePosting Date:09/22/2025Open Until Filled:YesProposed Starting Date:10/12/2025Location of Vacancy:Athens AreaEEO Policy Statement:The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).USG Core Values Statement:The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.Classification Title:Student Services Assistant IFLSA:Non-ExemptFTE:1.00Minimum Qualifications:High school diploma or equivalentPosition Summary:This position is focused on student services in the Institute for Leadership Advancement’s certificate program. Student services duties include: advising students, clearing students for course registration, maintaining detailed advising and academic records, verifying student graduation requirements each semester, leading all ILA data collection, and serving as the primary Banner Web coordinator for ILA.Knowledge, Skills, Abilities And/or Competencies:Excellent written communication skillsAbility to maintain effective working relationships using a teamwork approachCommitment to issues of diversity and the ability to work effectively with a wide range of constituencies in a diverse communityAbility to utilize University ResourcesConflict management skillsKnowledge of UGA systemsAbility to provide process improvementsUGA Competencies:Acts with IntegrityServes OthersCommunicationLearningMakes Sound DecisionsSupervises OthersChampions InnovationPhysical Demands:Working in a normal office environment.Is driving a responsibility of this position?:NoIs this a Position of Trust?:NoDoes this position have operation, access, or control of financial resources?:NoDoes this position require a P-Card? :NoIs having a P-Card an essential function of this position? :NoDoes this position have direct interaction or care of children under the age of 18 or direct patient care?:NoDoes This Position Have Security Access (e.g., Public Safety, IT Security, Personnel Records, Patient Records, Or Access To Chemicals And Medications):NoCredit And P-Card Policy:Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.Background Investigation Policy:Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.Duties/Responsibilities:I. Academic student services to ILA students:Advise students on what classes are required to complete the certificateAssist faculty in coordinating course content such as assessments and workshopsCoordinate the ILA Leadership Badge elective programUse Athena to confirm classes and grades and accept/deny student requestsVerify student graduation requirements each semester; check transcripts, contact students, update graduation information in Athena and SQL.Create and update advising materialsCoordinate with Terry major advisors and attend advisor meetingsPercentage Of Time:45II. Manage ILA Applications:Create and distribute program applicationsLead direct outreach to applicants through information sessions and individual appointmentsCreate database of new applicants for Director and Associate DirectorLiaises with Office of Information Technology to process applicationsDistribute and collate scored applicationsPercentage Of Time:15III. Create Classes:Use Banner/Argos to create classes every semesterSubmit classroom request and reservations through Terry and Campus ReservationsConfirm class rolls for instructorsPercentage Of Time:10IV. Bulletin/CAPA:Assist Director with course proposals and course changes in CAPASubmit updated bulletin to OVPR as neededEnsure correct curriculum is posted on UGA websitesUpload approved syllabi to CAPAV. Lead Evaluation/assessment Data Collection:Compile and enter Assessment of Learning information for the programManage course evaluation process by setting dates and monitoring participationSend out end-of-program and service-learning surveys and compile and report dataVI. Document Policies/procedures/keep Records:Maintain and update ILA’s data/record management planMaintain and archive current student data.Comprise and keep a list of all student internships and jobs.Track income by type of donor.Track service-learning projects across various faculty.Track alumni involvement in GAIL for development purposesCollect, analyze, and distribute service-learning project dataPercentage Of Time:5VII. Administrative Duties:Keep the office open from 8 am – 5 pmAnswer main phone and check voicemailCheck mailbox in logisticsManage the general email for ILAManage and approve the use of the ILA conference roomPurchase office supplies, etc. for the programContact Details:For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.Recruitment Contact Name:Courtney AldrichRecruitment Contact Email:aldrich@uga.edu