Student Success Advisor

We are Red Mane Coaching — Australia's #1 and largest property flipping education company.We empower everyday Aussies to master the art of purchasing, renovating, and selling, to design a life they love. Our proven program has helped students generate millions in profits — and now we're looking for a Student Success Advisor to help take Red Mane into its next phase of growth.We are in search of a dynamic, well-organised, proactive and charismatic individual to assist our students as they embark on their house flipping journey.In this role you will:Serve as the first point of contact for our students when you welcome them into the program & congratulate them on investing in their future.Be their hero as you point them in the right direction when they require assistance and guidance.Follow their ride, high-five their wins, & promote their successes within our brilliant tight knit community.Your key responsibilities will be to:Act as the primary point of contact and support for students, diagnosing challenges theyencounter and providing effective solutions.Develop rapport with our students such that they trust you to solve their challenges without needing constant input from the coaching team.Conduct regular check-ins with students to assess their satisfaction, gather feedback,and make recommendations to management for improvements.Develop and deliver student onboarding materials, orientation sessions, andeducational resources.Coordinate with coaches and other team members to ensure students receive timelyand relevant support.Track and analyse student success and share these wins within our community.Liaise with students who have secured 'deals' and get testimonials for our marketing& socials.Monitor an email & reply to students needing support.Advise students on how they can get help in the program.Organise our 'Real Deal' coaching sessions where students share their propertydeals.Motivate our students by posting in our exclusive members only Facebook groupContribute & share wins in our 77,000 member (and growing) public Facebook groupLiaise with our Virtual Assistants.Strategize and implement student community engagement initiatives.Key Personal Attributes:Proven experience (3 years+) in student support, coaching, or account management. Ideally, having managed a large portfolio of clients/customers in the past.Strong organisational and multitasking skills, with the ability to proactively manage multiple priorities.Excellent communication skills, both written and verbal, with a supportive customer-centric approach.Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.The role is 100% work from home, so you need to be able to work independently and as part of a team, demonstrating initiative, pro-actively drive, and a positive attitude.Application Process:Please apply and include your resume as part of the application.In addition, provide a 2-minute video of yourself sharing how you've kicked goals in a previous role to help clients win, and how you have dealt with a previous tricky work related challenge.*** Please note you CANNOT proceed to the next application stage without providing a video.  ***The video needs to be sent to dylan@redmane.com.au . Please include "Student Success Advisor - [Your Name]" in the email subject line. Red Mane is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.