Student Support Administrator

This role provides essential second-level and backend support for student administration, ensuring smooth operations across all campuses. The position is responsible for handling escalations, managing documentation, and overseeing exam logistics. It also involves working night shifts on rotation to maintain continuous student support. By managing the processes that underpin the student lifecycle, this role ensures that administrative systems and academic operations run efficiently behind the scenes.Position Duties & Responsibilities:Student AdministrationManage escalated tickets and complex student queries.Process new student enrolments and portal data maintenance.Prepare SORs, certificates, and liaise with DHET, SETAs, ICB, CIMA, and SLPs.Maintain accurate student and intake records on internal systems.Intake & Logistics SupportAssist in intake preparation (master plans, registration data, resource readiness).Distribute e-book licences and study kits (when applicable).Support administrative functions during exams: permits, invigilation coordination, student escorting.Manage night shift and weekend support for virtual classes.Support open days, live streaming, and campus events.Conduct campus tours and assist during orientation.Inventory & ProcurementWork with Finance to maintain stock records of learning resources and licences.Ensure procurement documentation compliance.Support certificate sign-in and secure storage.Cross-Department CollaborationLiaise with Sales, Marketing, and Academic teams to ensure smooth student transitions.Support qualification-related administration and help shadow Level 3 staff during low-volume periods.Assist assessors and moderators with POE readiness and verification tracking.Application Requirements:Bachelor’s degree in Administration, Education, Business Administration, or a related field.2–3 years’ experience in student administration, academic support, or an operational/technical support role.Strong time management, organisational, and coordination skills.Proficiency in MS Office, Google/Microsoft Forms, and student information systems or backend support platforms.Ability to adapt to shift schedules, including evening and weekend work.The following attributes are linked to the Code of Conduct:Must be able to work under pressure.Excellent attention to detail.Be innovative and efficient in solving problems.Comfortable interacting with external development teams and stakeholders at multiple levels.Professional phone and email étiquette.Excellent communication and people skills.People Centricity – Respectful and helpful nature when dealing with clients, peers, and colleagues.Urgency – The position requires decisiveness, quick responses, and fast action.Self-Control – The ability to govern one’s emotions and reactions is a key part of customer service.Demonstrated ability to work independently with minimal supervision.Ability to assess a situation to determine the severity of a problem and escalate when required.Able to prioritise tasks and deliver clear and concise feedback.Salary range: R192 000 - R240 000 per annum