Job Ad: Customer Support ManagerCompany: Style NetboxLocation: Los Angeles, CASchedule: Monday to Friday, 8-hour shiftsSalary: $29 - $32 per hourAbout UsAt Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward. Job DescriptionA Customer Support Manager plays a key role in ensuring that clients receive exceptional service and support.
This position is responsible for overseeing the daily operations of the customer service team, managing client relationships, resolving issues promptly, and ensuring a consistent and high-quality customer experience that aligns with the company’s values.
ResponsibilitiesLead and manage the customer support team to ensure timely and effective serviceDevelop and implement customer service policies and proceduresMonitor and improve customer satisfaction metricsHandle escalated customer inquiries and resolve complaints professionallyTrain, coach, and evaluate team members to ensure high performanceCollaborate with other departments to improve client support strategiesGenerate regular reports on support metrics and performanceIdentify areas for improvement in the customer support processQualificationsProven experience in a customer support or client service management roleExcellent leadership and team management skillsStrong problem-solving and communication abilitiesAbility to manage multiple tasks and prioritize effectivelyProficiency in CRM systems and customer service softwareHigh level of professionalism and attention to detailBachelor’s degree in Business, Communications, or related field (preferred)BenefitsCompetitive hourly wage ($29 - $32/hour)Opportunities for professional growth and internal advancementSupportive and creative work environmentPaid time off and holidaysHealth and wellness programsRegular training and development sessionsJoin Style Netbox and lead a customer support team that values creativity, excellence, and client success.
Apply today to help shape unforgettable brand experiences.
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
