Subject Matter Expert (Trainer)

About RevolutPeople deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.About The RoleOur Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.We’re looking for an experienced Training Specialist to conduct remote product training sessions. You'll create varied, engaging training materials and explain the most complicated things in the simplest way using your excellent communication and presentation skills.Up for the challenge? Let’s get in touch.What You'll Be DoingDesigning, delivering, and managing training programmes across all employee lifecycle stages (onboarding, career progression, etc.)Creating and maintaining learning materials (presentations, e-learning courses) using instructional design methods to drive effective learningDeploying learning methods, such as coaching, job-shadowing, and online trainingIdentifying training needs through KPIs, job analysis, appraisal schemes, and consultation with business managers, and actioning on the outcomesDeveloping internal L&D processes to ensure efficiency of learning projects and plansMonitoring the success of learning plans through comprehensive results analysisProviding management with records of implemented actionsCollaborating with key stakeholders on new product and process launchesContributing to team development through peer evaluations and coachingWhat You'll NeedFluency in English (C1 level or higher) both written and spokenExperience training or instructional design and training delivery1+ years of experience in customer support, complaints, or FinCrimeExperience with Google Suite and learning management systems (LMS)An great understanding of adult learning theory and training methodologiesThe ability to design, create, implement, and maintain effective training programmes and resourcesExceptional presenting and coaching skills with a clear, simple, effective, and engaging mannerImpeccable verbal and written communication skillsExcellent time and people management skillsTeamwork skills and a collaborative approach to learningExcellent troubleshooting and problem-solving skillsMultitasking skills to manage several tasks and priorities simultaneouslyThe ability to work in a fast-paced environmentNice to haveExperience in bankingExperience in video and image editingExperience with data management tools, such as Metabase and LookerBuilding a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.Important notice for candidates:Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment. Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice