Supervisor, Cargo

SummaryThe Supervisor is responsible for supervising and controlling manpower and equipment resources to ensure efficient handling of both inbound and outbound cargo.Duties and ResponsibilitiesAttend to customer queries and assist to expedite cargo delivery for inbound and timely staging of outbound containers/ units to the appropriate flightsEnsure Irregularity Report cases are action uponAlleviate bottlenecks for smooth flow of operations through active involvement on resource and contingency planningEnsure availability of joining load for each dispatch and adhere to outbound timing parametersGive clear instruction to Cargo Dispatch Unit (CDU) to expedite perishable, express and courier services cargo.Closely monitors efficiency standard time parameters set for all freight as per Changi Airport Group (CAG) requirementsEnsure inbound delivery/ releasing docks area is clear of cargo after collection by customers/ agentsInform Security to close the shutter door when there is no activity at the dockEnsure Delivery Note (DN) and all related documentation is signed before allowing agents/ consignee to clear the cargo from the dockEnsure releasing staff consistently perform physical verification of package prior to signing of DNsAttend and participate in the weekly service review meeting and action all service issues and communicate to staff concern during the regular shift briefingPrepare Daily Shift Report and reflect all exceptional cases that has occurred during duty including carry-over of pending critical tasks to the succeeding Supervisor on dutyResponsible in staff discipline and recognitionReview SOPs effectiveness with the Operations Executive and submit revision where necessaryInculcate a safe work mindset to all staff. Stop unsafe acts or behavior on the spotEnsure compliance with all workplace safety, security, and health policies and proceduresPerform any ad-hoc duties as assigned by the reporting manager or department headRequirementsGCE ‘O’ or ‘N’ LevelsPrior 2 years’ experience in supervisory level