Supervisor, Guest Service

About UsCapitaLand Group ( CapitaLand ) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.Job DescriptionYou will:Assist to review standards according to operating procedures and provide support in preparing operational reports to the ManagementPromote teamwork and quality service within the team and coordination with the other departmentsAssist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the groundAssist residents with check-in and check-out proceduresEnsure all residents are attended to at the Front DeskAttend to and anticipate all residents' queries and needsIssue apartment access key cardsProvide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangementsManage residents’ accounts, information and apartment availability in the systemPerform simple bookkeepingMake and confirm reservationsAssist with the onboarding process for new employeesRespond to walk-ins, emails, calls and assist with queries and requestsHandle and record resident feedback and complaints, and refer them to managersPerform related tasks as assignedBenefitsFlexible benefits with comprehensive medical coverage for self and familyTraining and development opportunitiesSubsidised rates at Ascott serviced residences-Strong advocate of staff volunteerismWellness programmesClosing Statement:At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.Only shortlisted candidates will be notified.