Supply Chain Lead (Amazon)

About UsAt Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement.The Dyson EMEA region spans 14 head offices across cities like Amsterdam, Paris, Cologne, Dubai, and Istanbul. Home to 2,000 talented individuals from 66 nationalities, with 55% female representation, our region thrives on diversity, cross-functional collaboration, and a shared drive for progress.About The RoleThis operation central role in our Amazon team based in Amsterdam will be responsible to lead operations and Supply Chain improvement processes and programs. You will be responsible for: Supply Chain & Operations Expertise: In-depth knowledge of supply chain processes, inventory management, and demand planning; Experience working with Amazon’s supply and logistics programs (e.g., Direct Fulfillment, FBA, Vendor Flex) / Understanding of S&OP (Sales & Operations Planning) processes. Amazon Program Evaluation; Experience evaluating and implementing Amazon supply/logistics initiatives (e.g., Amazon Vendor Services, Born to Run, Direct Import); Ability to compare programs and recommend fit-for-purpose solutions for Dyson. Chargeback & Dispute Management; Familiarity with Amazon chargeback types and their underlying causes (shortages, late deliveries, compliance), Proven experience in investigating, disputing, and minimizing chargebacks and deductions. Collaborative experience with finance teams on dispute resolution and recovery. Cross-Functional Collaboration; Strong relationship-building skills with supply, demand, sales, and finance teams. Capable of acting as a deputy for Sales & Operations Manager when required. Comfort in acting as an interface between internal teams and Amazon’s supply contacts. Project Management; Experience leading long-term process improvement or cost-reduction projects, Strong documentation, and reporting skills. Systems & Data Skills; Advanced user of ERP and order management systems (e.g., SAP), Proficient in Excel data analysis, reporting, and reconciliation; Familiar with Amazon Retail Analytics and supply chain dashboards. Problem Solving & Critical Thinking; Proactive approach to identifying root causes of supply/distribution issues, ability to deliver creative solutions for operational bottlenecks or inefficiencies. Attention to Detail; Vigilant in reviewing supply documentation, contract terms, and compliance requirements, demonstrates accuracy in controlling and auditing logistical flows, ensuring minimal errors. Communication & Influence, Clear and concise communication style for both written and verbal updates, skilled in alignment and influencing actions across multifunctional and international teams. Continuous Improvement Mindset, Champion for process optimization and automation opportunities, regularly reviews and refines workflows to align with Dyson and Amazon best practices.About YouExperience in supply chain operations with Amazon (Vendor Central, FBA, etc.), in the consumer electronics or FMCG sector is preferred.Previous exposure to S&OP environments, project management, and financial recovery processes will be highly valuable.High engagement and strong project management track record.BenefitsDiscount on Dyson products Company Pension scheme 29 days annual holiday plan Company Fitness plan EAP (Employee Assistance Programme) Life Assurance Plan Transportation allowance (0,23€/km regardless of the means of transport) Health Insurance – Medical Contribution Eye Examination & Computer Glasses Reimbursement Working policyAt Dyson, our vibrant campus culture is built on in-person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation, but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement. Our working policy is based on 5 days/week in our office in Cologne.Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.