Supply Chain Logistics Manager

Logistics & Supply Chain Director (Retail)Location: Brussels (regular travel across 8 countries)Level: Director/ManagerSector: Luxury/Premium Retail (retail experience mandatory)Role PurposeOwn inventory performance, elevate store operations, and develop teams across a multi-country retail network. Partner with stores to forecast demand, manage stock levels, and steer operational KPIs. Lead a Supply Chain Coordinator and all demand-planning activities while collaborating closely with Retail, Merchandising, Finance, and regional (EMEA) teams.Key AccountabilitiesInventory & DemandBuild store-level demand forecasts; anticipate commercial opportunities and secure on-time fulfillment for critical orders and launches.Review stock coverage weekly; collaborate with regional Supply Chain to secure allocations and replenishment.Design cost-effective delivery schedules to ensure timely, sufficient replenishment while controlling cost-to-serve.Manage external delivery partners; track SLAs, drive continuous improvement.Store OperationsTrack and improve store KPIs (stock discrepancy, order fulfillment, receiving lead time, shrink).Partner with Stock Controllers and store leadership to implement corrective action plans when targets are missed.Animate a community of Stock Controllers across the region; enable coaching and best-practice sharing.Team DevelopmentCoach and lead a Supply Chain Coordinator; foster trust, accountability, and professionalism.Define structure, roles, ownership, and ways of working aligned to business priorities.Set goals (individual/team), establish growth plans, and run regular performance and development reviews.Product Quality & CareOversee shop-soiled/defective workflows and standards across stores; ensure teams are trained.Guide in-store care/repair processes and after-care client interactions to uphold product longevity and brand reputation.Profile (Requirements)Retail supply chain experience (mandatory) in a comparable role; multi-country exposure strongly preferred.Bachelor’s degree required; Master’s preferred.Clear, energetic communicator; effective cross-functional collaborator (Retail, Merchandising, Finance, Regional).Advanced Excel and PowerPoint; fluent with ERP/WMS/TMS and BI dashboards.Strong business acumen and commercial mindset; takes initiative and drives results.Analytical and objective—able to represent the voice of the client through data and insights.Knowledge of luxury/premium product and retail operations is a plus.