Support Analyst

Job Position Title-Support Analyst.Company: RiDiK Pte LtdSkills: L1 Support, Incident Management, Change Management, Problem Management, Application Monitoring , 24*7 Support.DescriptionAs a Information System Line Support Engineer, you will be part of a 24/7 shift team responsible for first-tier technical support. Your role includes maintaining IT service availability, ensuring machine connectivity, monitoring application performance, managing data transfers, and updating reports. You will also track, escalate, and resolve incidents and service requests related to FIS applications, basic networking, databases, servers, and Info Security compliance to maintain a safe production environment.About the role – you will:•Work in a 24x7 shift pattern, providing around-the-clock support to ensure continuous factory operations, including nights, weekends, and holidays as scheduled.•Receives and handles requests for service, following agreed procedures.•Identify and diagnose issues and problems per guidance.•Promptly escalate complex or unresolved incidents.•Logs of incidents and service requests and maintain relevant records.•Identifies and classifies incident types and service interruptions.•Records of incidents cataloging them by symptoms and resolution.•Systematically interprets user problems and identifies solutions and possible side effects.•Work with Global team to quickly respond to diagnose problems to get systems back and running or responding per requirement.•Support Info Security compliance and make sure all factory clients are in a safe environment and align with global policy.Your experience includes:About CLPS RiDiKRiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries