Support Consultant - French | 311167

About Us3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.If you are looking for stability in your future, we are the right place for you.About The RoleWe are looking for a Customer Support Consultant to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users worldwide.Your Key Responsibilities Will Be ToProvide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.Managing support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRMInteract with other departments and escalate customers feedback furtherTo succeed in this position, you will need to have:Customer-oriented approachGood communicator with ability to ask and listenStrong verbal and writing skills (B2 level) in French, and UkrainianAt least pre-intermediate English (will be used for internal communication)Problem-solving and logical thinking skillsResult-oriented and stress-resistantAspiration to self-development and eager to learnAnalytical, multitasking, and empathetic skillsBeing The Part Of Us MeansMeaningful work that helps to change the future of dentistryWork in a unique professional, friendly and supportive environmentConstant professional growth and developmentA healthy work-life balanceComprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etcBreakfasts and lunches in the officeGood working conditions in a comfortable office in UNIT.CityA parking lot with free spaces for employeesOccasional business trips to Western EuropeOpportunity to become a part of the success that 3Shape has created over the past 25 yearsWant to join us and change the future of dentistry?For more information, watch our corporate video youtu.be/38-_SfPBptw, visit our web-site: www.3shape.com or contact by email recruit-ua@3shape.com.Information about our open vacancies you can find here: www.3shape.com/...porate/Careers/#vacanciesYou Can Follow Us On Social Mediawww.youtube.com/user/3shape