Support Consultant

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.Support ConsultantWork Location - PuneMandatory SkillsExcellent verbal and written communicationTroubleshooting experienceRequired Experience: 2-5 yearsWorking Arrangements: 24x7 rotational shiftSkillsGood analytical and problem solving skills.Strong team player – collaborates well with others in multiple time zones; ability to share knowledge with team membersExcellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own workJob ResponsibilitiesInteract with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issuesDiagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancementsTrack and document inbound support requests and ensure proper notation of customer problems or issuesDocument problems and solutions to train lower-level support on how to properly address customer or product problemsCommunicate with product management department to improve on current design or to identify possible problems with designStay abreast of current technology in products, design changes, and new products offeredProvide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets.Open to work in 24x7 rotational shifts.PreferenceHealthcare knowledge and experienceHelpdesk or Call center experience.We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!