Support Engineer

Automat-it is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results.We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.We are looking for a Support Engineer with hands-on AWS and Linux experience, strong troubleshooting skills, and the ability to monitor, support, and optimize customer environments in a 24/7 setting.📍 Work location - Remote from UkraineIf you are interested in this opportunity, please submit your CV in English.Responsibilities: Respond to incidents according to playbooks Provide customer support in rotating 8-hour shifts to ensure 24/7 coverageMonitor and troubleshoot network, infrastructure, and application issuesAnalyze metrics, alerts, and incidents to fine-tune algorithms and thresholdsMaintain and document monitoring solutionsContribute to infrastructure automation and internal Support tools developmentRequirements: At least 1 year of experience in a similar position such as NOC/Tech Support engineer or Junior DevOpsHands-on AWS cloud experience Confident Linux OS knowledgeNetwork troubleshooting and configurationGIT and scripting skills with either Python or BashWeb applications architecture understanding Monitoring tools (Prometheus, Cloudwatch, etc.) and principles Upper-intermediate English language proficiencyGreat customer service and confident business communication skillsStrong troubleshooting and problem-solving skills, drive to prevent incidentsBe innovative, learn new tools and best practicesIaaC: CloudFormation, Terraform knowledge - advantageCI/CD: Jenkins, ArgoCD - advantageContainers orchestration: Docker, Kubernetes (EKS, GKE) - advantageBenefits: Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)International work environmentReferral program – enjoy cooperation with your colleagues and get a bonus Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)Wellbeing and professional coaching English classesSoft skills trainingCountry-specific benefits will be discussed during the hiring process.Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.