Support Engineer (Web Scraping & Proxies)
Posted: 6 days ago
Job Description
Full-Time | Remote | EU Time Zone PreferredLanguage: Fluent EnglishAbout The RoleWe’re seeking a skilled and proactive Support Engineer to assist customers in achieving success with proxy networks and web scraping tools. You’ll help users troubleshoot complex issues, optimize their setups, and share your expertise through documentation and best-practice guides.What You’ll DoProvide technical support for proxy setup and web scraping tools (e.g., Scrapy, Puppeteer, Selenium)Diagnose and resolve issues related to IP rotation, CAPTCHA handling, and geo-targetingDevelop and maintain knowledge base articles, tutorials, and blog postsCollaborate with the engineering team to improve platform performance and usabilityEnsure customer satisfaction and success through clear communication and problem-solvingWhat We’re Looking For2+ years of experience with web scraping and proxy technologiesStrong debugging, troubleshooting, and customer support skillsExcellent written and verbal English communicationSelf-motivated, independent, and proactive in identifying and solving problemsBonus: Experience writing technical blogs, validating tests, or working with residential proxies
Job Application Tips
- Tailor your resume to highlight relevant experience for this position
- Write a compelling cover letter that addresses the specific requirements
- Research the company culture and values before applying
- Prepare examples of your work that demonstrate your skills
- Follow up on your application after a reasonable time period