Support Specialist

Are you passionate about helping others and eager to grow your technical skills?We are looking for a dynamic and motivated Support Specialist to join our team! Nordic Computer is a rapidly growing company with headquarters in Denmark, operating in multiple countries and specializing in sustainable IT services and refurbished hardware solutions. Committed to extending the lifecycle of IT equipment, Nordic Computer helps businesses optimize their IT budgets while reducing their environmental footprint. With a focus on innovation and sustainability, NC offers a range of services including third-party maintenance, spare parts service, and end-of-life solutions, ensuring that data centers operate at peak performance.Our Work CultureWe follow Scandinavian work culture, emphasizing a healthy work-life balance, teamwork, and open communication. These values are ideal for candidates who appreciate a supportive and collaborative work environment. About the RoleAs a Support Specialist, you'll be at the forefront of providing exceptional support to our clients. This role is perfect for someone who values soft skills and is enthusiastic about learning technical skills on the job. You'll have the opportunity to develop your career while working in a supportive and collaborative environment. It is an opportunity to gain technical and soft skills in an international company, one of the leaders in the TPM industry.Position: Support SpecialistLocation: Warsaw, PolandType: Full-Time, Hybrid (Home Office - Office)Shift: 8-hour shifts between 6:00 - 22:00 for flexibility Key Responsibilities:Provide support in English and FrenchLog and monitor ticketsAssign tickets to teams and partnersManage local stock (order parts, monitor levels)Perform basic hardware troubleshooting (training provided)Create L1 technical action plans (training provided) What Are We Looking for:Experience in Customer Service, International Environment, Technical or Linguistic BackgroundFluency in English and French – obligatory. (additional languages are a plus)Excellent communication and problem-solving skillsTeam player with a collaborative spiritOpenness to learning and sharing knowledgeBasic understanding of Scope of Work and SLA conceptsCertifications (ITIL, Prince, etc.) are a plus or willingness to obtainReadiness to work shifts, including on-calls (additionally paid) Why to Join Us?Career growth and development opportunitiesDiverse career paths within the companySupportive and collaborative team environmentExposure to various tools and technologiesOpportunity to gain valuable certifications If you're passionate about helping others and eager to grow your technical skills, we want to hear from you! Send your cover letter and CV to: hr@nordiccomputer.com.