Support Specialist

About VentorTechVentorTech is a tech company that helps small and mid-sized businesses run smarter. We build solutions on top of Odoo ERP, automating core processes – from sales and inventory to purchasing, manufacturing, and accounting. We are a Gold Odoo Partner with 10+ years of experience and a strong track record of full-cycle implementations for clients in Europe, the US, and Australia.We’re a team of 80 people, including developers, analysts, PMs, and QAs. We move fast, care about clean solutions and product impact, and believe in collaboration, ownership, and constant improvement.About the roleWe’re now looking for a Support Specialist to join our Mobile department. This role is about helping our customers use our products effectively. You’ll be the first point of contact for incoming requests, collect initial information, handle simple cases, and make sure complex issues reach the right experts. It’s also about keeping our knowledge base clear and useful, and making sure customer requests are handled fast and with care.Responsibilities:Communicate with customers as the first support line.Handle quick inquiries and guide customers through FAQs.Collect and document basic issue information, request database access or videos, and reproduce bugs.Forward complex cases to the right team (developers, PM, product owner).Manage app licenses (activation, switching, deactivation).Work with the finance team on invoices, refunds, and payments (Stripe included).Maintain and update FAQ and knowledge base.Collect and analyze statistics on support requests.Requirements:Strong communication and empathy skills.English at B2+ level (spoken and written).Familiarity with JIRA and Confluence systems.Confident Android user (advanced user level).Understanding of customer interaction basics.Optionally, but advantageous:Experience in supporting Odoo, preferably in Inventory, Manufacturing, Sales and Purchase modules.Experience in supporting an Android application.Experience in retail or warehouse management.Experience with Python (for small customizations).Experience with Android development.Why join us?Because here, support isn’t just about answering tickets - it’s about making sure people succeed with our apps. You’ll work in a focused product team, with stable solutions and clear responsibilities, and get direct knowledge transfer from an experienced colleague.We offer:Professional Development:We support your growth by offering compensation for courses and training, along with free English courses. Opportunity to impact product improvement:Join our product team, which is dedicated to developing innovative Odoo modules. Work in a collaborative and innovative environment where your expertise will directly shape our products and improve customer experiences.Work-Life Balance:We propose a standard working hours (8 hours per day, 5/2 a week) without shifts. Enjoy 20 vacation days and 4 sick days per year, ensuring you have time to recharge and pursue personal interests, keeping work-life balance a priority.Flexible Working Arrangements:Choose between working from our Warsaw office, with local transport compensation, or from the comfort of your home, with support for home office setup. This flexibility empowers you to create the work environment that suits you best.Health and Wellness:Enjoy compensated medical insurance, underscoring our commitment to your health and well-being as a foundation for your professional success and satisfaction.VentorTech Team is also one of our benefits, you can know more about us on the Interview. If this position sounds like a match for you, we're looking forward to speak with you. Please use this link, to apply directly: https://portal.ventor.tech/jobs/detail/support-manager-55?utm_source=LinkedIn