Support Technician

Visit www.nextcareers.co.za for applicationClosing Date:2025-10-30We are looking for a Support Technician to provide End User Compute Support for users of Clients. Manage, maintain, and repair IT systems. To maintain the company’s computer services and equipment. Build partner relationships with client.Build partner relationships and gaining user trust as a trusted IT advisor. The Required Tasks and Candidate Requirements are including, but not limited toRequired Tasks:Ensure that contracted customer Service Level Agreements are met (resolved)To ensure that calls logged are followed up / escalated, serviced and resolved within the agreed SLATo ensure that calls are logged retrospectively if no call was logged for work completed. (No ticket No Ride)Ensure that calls are checked and updated with the latest updates until call closureTo ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with external contracted Customers and action to position SLA and satisfaction measurement for internal support.To conduct, review and report on all technical meetings and ensure that all matters raised are allocated and addressed within SLA time frame.Administer User and Computer accounts, as well as Group membership in ADPerform various tests on all hardware platforms and networks and document all operating system softwareProvide Expert knowledge on Preventative MaintenanceProvide Expert knowledgeRequirements:Matric; Technical Support NQF Level 4; Diploma in Information TechnologyCompTIA A+CompTIA N+ITIL Foundation CertificationMicrosoft Azure Fundamentals – AZ900Microsoft Office 365 Fundamentals – MS900MTA: Windows Operating System Fundamentals (Windows 10)Microsoft 365 Certified: Modern Desktop Administrator AssociateApple Mac Certification2 - 4 years of Technical Support with an emphasis in MS Operating Systems, MS Office or Office 365 and Office ApplicationsGeneral Comment/s: Client Site - Onsite