Surgical Operations Manager

Job TypeFull-timeDescriptionJob Title: Surgical Operations ManagerLocation: Remote (Must reside in one of the following states: California, Florida, Georgia, Illinois, Maryland, Michigan, New Jersey, New York, Ohio, Tennessee, Texas, Virginia)The Surgical Operations Manager is a high-level leadership role responsible for overseeing the strategic and day-to-day operations of surgical services across multiple Pelvic Rehabilitation Medicine locations. This position provides direct management of the Surgical Coordinators team and leads cross-functional special projects to drive growth, efficiency, and exceptional patient care. The ideal candidate brings a systems-level mindset, strong leadership experience, and a deep understanding of surgical workflows within an outpatient setting.Key ResponsibilitiesLeadership & OversightManage, train, and mentor a team of Surgical Coordinators across all clinic locations.Establish performance metrics and KPIs to track staff effectiveness and operational success.Conduct regular audits to ensure scheduling accuracy, timely patient clearances, and compliance with pre-op protocols.Serve as the primary escalation point for surgical scheduling or coordination issues.Operations ManagementOptimize surgical scheduling processes across multiple providers and clinic sites.Standardize workflows to ensure consistency, reduce inefficiencies, and enhance patient experience.Partner with clinical and administrative leaders to align surgical operations with broader organizational goals.Project Management & Strategic InitiativesLead high-impact projects aimed at improving operational efficiency, scaling services, or implementing new surgical programs.Collaborate with cross-functional teams (clinical, billing, IT, patient services) on initiatives such as system integrations, insurance updates, or patient experience improvements.Prepare and present project updates, operational reports, and data-driven insights to senior leadership.Compliance & Quality AssuranceEnsure all surgical scheduling activities comply with HIPAA, state, and federal regulations.Work with the compliance team to maintain credentialing records and ensure surgical protocols meet organizational standards.RequirementsREQUIRED QUALIFICATIONS:High School Diploma or Equivalent 2-4 Years full-time surgery scheduling experience Willing and able to follow directions and adhere to priorities Must have a can-do, will-do attitude. Superior knowledge of coding guidelines and reimbursement schemes Must have exceptional organizational and computer skills Conversational knowledge of medical terminology, acronyms, techniques. Excellent written and oral communication Solid analytical skills Ability to work independently and with a team. Preferred Qualifications3 years eClinical Works RCM experience in patient account and denial management