Operations & Master Data Coordinator

Hello, we're SURI (Sustainable Rituals) — we're on a mission to radically transform oral care for people and the planet, with beautiful everyday essentials designed for life. For like-minded individuals who already believe in the power of sustainable choices, we aim to create personal care products that are more sustainable, beautiful, and convenient alternatives. We seek to continually push the boundaries of what is possible and invite honest conversation on our collective journey. Since launching our sustainable sonic toothbrush in 2022, we've delighted over 300k customers across the UK, Europe and US.

In doing so, SURI has risen to become the highest-rated electric toothbrush on Trustpilot, while achieving B-Corp certification and securing listings in major US and UK retailers. As well as garnering widespread media attention, SURI has also picked up numerous prestigious industry awards including The Grocer Startup of the Year, Red Dot Design Award, and the Marie Claire Sustainability Award. We have a close-knit team of experts with strong attention to detail and willingness to think differently.

We're now looking for someone to bolster our Operations Team and support the efficient, effective and on time delivery of a pipeline of exciting innovations to market. The Operations & Master Data Coordinator will be an integral part of the SURI Operations team, but will work closely alongside our Retail, Brand Marketing, Growth and Innovation teams. The core responsibility of this role is ensuring current and future retail partners are serviced to best in class standards.

This includes slick vendor set up, ensuring smooth PO processing, hands-on logistics coordination for OTIF deliveries and being the key point of contact for any order-related or logistics queries that our retail partners may have. This role is also accountable for the accuracy and completeness of our product, packaging, sustainability and logistics master data to ensure smooth operations, system accuracy and robust reporting across operations and sustainability. Role & Responsibilities:

Slick retailer order management - OTIF PO delivery and revenue maximisation (40%) Master Data Management - keeping our master data accurate and complete (20%) SOPs & documentation - keeping processes and procedures fully documented (10%) Operations KPI reporting - owning and ensuring accurate and delivered on time (10%)Process Improvement - seeking opportunities for efficiency and drive changes (10%)RequirementsMinimum 3 years experience in a similar role within the CPG/FMCG sectorFamiliar with UK & US retail partners, vendor requirements and ways of workingA strong understanding of end to end operations, supply chain, retail and logisticsAble to handle ambiguity, uncertainty, strong problem solver with bias for actionData driven, system-savvy, detail oriented with strong reporting and analytical skillsExperienced in master data management, with a focus on data accuracy & completenessStrong collaborator and communicator who is customer obsessedProven success in operating in a fast paced environment, ideally a scale up businessStrong Excel/Google Sheets skills, able to manipulate large amounts of data and glean insightsBenefits25 days annual leave, plus bank holidays and an additional day for your birthdayFlexible working hoursHybrid working - up to 2 days working from home each weekBupa Private Healthcare and Dental coverIncome Protection and Life Assurance1 Charity Day per yearCentral London offices- based in London Bridge; a stone's throw from Borough Market4x "Work from Anywhere" weeks, with no requirement to be in the office those weeksAccess to our Employee Assistance Programme, which grants free therapy and coaching sessions to all staffMonthly social events, organised by different team members5x free toothbrushes every year£1000 personal development budget each year, per employeeFantastic career opportunities; with the chance to grow as SURI doesRoss Fridays; dreamed up by our Head of Commercial, Ross; a Ross Friday gives you the opportunity to finish at 3pm on a Friday of your choosing every monthFresh fruit and snack orders every weekCycle to Work scheme, and Electric Bike Cycle to Work schemeRegular product swaps with other fantastic companiesAt SURI, we value diversity and welcome applicants from all backgrounds.

We look for team members who will positively contribute to our dynamic, passionate culture and believe that an inclusive and diverse work environment is one in which we all thrive. Please let us know if you require any reasonable adjustments to be made for the recruitment process.