SVP, Service Manager, Data & Analytics (Japan)

Job DescriptionAt BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.We’re seeking a future team member for the role of SVP, Service Manager to join our Data & Analytics team. This role is located in Japan (Tokyo) - Onsite.In this role, you’ll make an impact in the following ways:Client Relationship Management:Maintain and be the single point of contact for assigned key accounts. This requires understanding the customer’s point of view and improving the bottom-line P&L of projects as well as optimizing up-sale potential through periodic client interaction during all phases of the project.Build and maintain trusted relationships with clients, ensuring their satisfaction and the effective utilization of CEPRES solutions in all cycles of delivery from implementation to operations as needed as part of streamlining activities as indicated in Project Management.Address client inquiries and issues promptly, serving as the senior point of contact.Deliver and evaluate training sessions that equip clients with the skills to maximize their use of CEPRES platforms.Project Management:Oversee the entire cycle of pre-sales, implementation, operational management and operational execution of client projects acting as a liaison between data operations, data strategy, presales and professional services teams, ensuring timely delivery and alignment with CEPRES solutions.Productize solutions and streamline offered solutions and coordinate with proper product teams and data strategy teams to come up with ideal solutions that increase efficiency of operational teams, impacting company bottom-line due to reduction of required resources.Facilitate communication and coordination between cross-functional teams to achieve project success and client satisfaction.Act as a point of escalation for project-related challenges and ensure efficient resolution as needed.Documentation and Resources:Collaborate with internal teams to create comprehensive resources and guides to support clients' ongoing success with CEPRES solutions.Ensure the accuracy, quality, and accessibility of all documentation provided to clients.To be successful in this role, we’re seeking the following:Bachelor’s degree in business administration, Information Technology, Finance, Engineering, Mathematics, or a related field; a Master’s degree or MBA is a plusMinimum of 5 years of related experience in private markets technologyExperience in managing projects as well as the ability to be able to work with big data using applicable toolsAnalytical and technical understanding of data concepts (processing, visualization and analysis methods)Excellent experience in Financial Modeling using Excel (especially Discounted Cash Flow analysis)Project Management skills to efficiently coordinate information from internal stakeholders and customersProcess management experience is a plus, with the ability to conduct training with internal stakeholdersProactive reporting abilitiesAt BNY, our culture speaks for itself, check out the latest BNY news at:BNY NewsroomBNY LinkedInHere’s a Few Of Our Recent AwardsAmerica’s Most Innovative Companies, Fortune, 2025World’s Most Admired Companies, Fortune 2025“Most Just Companies”, Just Capital and CNBC, 2025Our Benefits And RewardsBNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.