Swedish Speaking - Customer Support Agent iGaming in Greece - Relocation Incl.

Join the team at Mercier Consultancy MD as a Swedish Speaking Customer Support Agent specializing in the iGaming sector, with a fantastic opportunity for relocation included to Greece! This role is perfect for individuals passionate about customer service and the gaming industry. You will assist Swedish-speaking clients, providing them with top-tier support while enhancing their gaming experience with our platform.Key ResponsibilitiesDeliver exceptional customer support to Swedish-speaking clients via phone, email, and live chatAssist customers with inquiries regarding account management, game rules, promotions, and technical issuesResolve customer complaints and concerns efficiently while ensuring a high level of satisfactionDocument customer interactions and maintain accurate records in the CRM systemCollaborate with internal teams to address and escalate any complex issues that ariseStay updated on industry trends, gaming regulations, and company policies to provide informed supportRequirementsFluency in Swedish (oral and written) is essential; proficiency in English is a plusPrior experience in customer support, particularly within the iGaming or entertainment sectors, is preferredExcellent communication and interpersonal skills to engage effectively with customersStrong problem-solving capabilities and a customer-centric mindsetKnowledge of gaming platforms and an understanding of player behavior is an advantageAbility to work effectively in a fast-paced, remote environment while managing multiple inquiriesWillingness to relocate to Greece as part of this positionBenefitsCompetitive Monthly SalaryFully Paid Relocation Package2 Extra Salaries Per YearFully Paid TrainingHealth InsuranceAnd Much More..