Operations Director

OverviewAre you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience. ”We believe that our people are what differentiates us from our competition.

At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job SummaryThe Operations and Growth Manager is responsible for overseeing day-to-day operations, ensuring optimal performance, and driving cost efficiencies. This role also supports the organization's strategic goals related to growth, quality, and safety standards.

As a key leader, you will foster a KPI-driven culture, guide transformation initiatives, and work closely with customers and partners to enhance Swissport Morocco’s value proposition. Your activitiesDay-to-Day OperationsOversee, monitor, and evaluate operational performance to ensure efficiency, productivity, and compliance with Swissport’s global standards. Lead and support the organization’s goals on growth and revenue targets. Drive standardization and a KPI-driven culture to optimize efficiencies and control costs. Monitor and oversee quality and safety procedures, ensuring adherence to Swissport’s International Safety and Quality Standards. Ensure resource optimization, including workforce and equipment, to meet operational demands effectively.

Strategic Growth InitiativesDrive efficiency and cost management through projects such as Swissport Values, Productivity Improvement Initiatives, Performance Management, and Process Re-engineering. Support the implementation of new technologies to achieve cost reductions through automation. Collaborate with the Commercial Manager to build and maintain strong relationships with customers and partners. Team LeadershipLead, guide, evaluate, and develop a team with operational responsibilities, fostering a high-performing culture. Drive and implement transformation projects within the department to increase organizational effectiveness and cost efficiencies.

Quality, Health, Safety, and Environment (QHSE)Support the implementation of the Safety Management System and Quality System in accordance with ISO Standards. Monitor and enforce compliance with QHSE standards, promptly reporting non-compliance events. Promote a safety-first culture and continuous improvement in safety practices across operations. Your profileMaster’s degree in business administration, Operations Management, or a related field. Minimum 7 years of experience in operational management, ideally in the aviation industry. Proven track record of driving operational excellence and leading transformation projects. Proficiency in MS Office and operational performance tools.

Meticulously organized, with a proven ability to manage multiple priorities effectively. Strong leadership skills, with experience in managing and developing high-performing teams. Analytical and problem-solving abilities to identify opportunities for improvement. Excellent communication skills in English and French; additional languages are advantageous. Customer-focused with a commitment to quality, safety, and efficiency. Resilience under pressure and adaptability in a fast-paced environment. At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success.

We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https: //careers. swissport. com to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!