Job Title: L2 Support Engineer – IT Infrastructure, Cloud & Web/App ServerLocation: Chennai, IndiaExperience: 5 to 12 YearsJob Type: HybridIndustry: IT Services / Infrastructure Management / Cloud SupportJob SummaryWe are seeking a skilled and experienced L2 Support Engineer to join our IT operations team in Chennai. The ideal candidate will have strong experience in server and network support, web/app server troubleshooting (Apache, NGINX, IIS, Tomcat, WebLogic, JBoss), cloud services, scripting, and ITSM tools like ServiceNow or BMC Remedy. Key ResponsibilitiesProvide L2 support for network, server, and cloud infrastructure issues.
Perform installation, configuration, and troubleshooting of web servers (Apache, NGINX, IIS) and application servers (Tomcat, WebLogic, JBoss). Monitor and manage system and application performance across multiple environments. Handle incidents, service requests, and changes using ITSM tools (ServiceNow, BMC Remedy). Collaborate with cross-functional teams for issue resolution and escalations. Execute server patching, maintenance, and upgrade tasks. Develop and maintain automation scripts using Python, Bash, or PowerShell. Generate system performance and health reports and assist with root cause analysis. Ensure compliance with IT policies, standards, and security guidelines.
Required Skills & Qualifications5–12 years of experience in L2 IT Support, Infrastructure Management, or Technical Operations. Strong expertise in web servers (Apache, NGINX, IIS) and app servers (Tomcat, WebLogic, JBoss). Solid understanding of networking fundamentals, TCP/IP, DNS, load balancers, and firewalls. Hands-on experience with cloud platforms (AWS, Azure, or GCP) – basic provisioning, monitoring, and troubleshooting. Experience with scripting languages (Python, Bash, PowerShell) for automation and troubleshooting. Proficiency in ITSM tools like ServiceNow, BMC Remedy, or equivalent. Excellent problem-solving and communication skills. Willingness to work in shifts or on-call rotation if required. Preferred QualificationsRelevant certifications:
AWS/Azure Fundamentals, RHCE, ITIL v4, or similar. Familiarity with monitoring tools like Nagios, Zabbix, or Prometheus/Grafana. Basic knowledge of container technologies (Docker, Kubernetes) is a plus.
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