Head of Customer Success

About The OpportunityJoin a growing team and help transform how veterinarians buy the supplies they need to keep America’s pets healthy. The organization’s eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. The community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. This is a growing team on a mission to modernize the $50B+ animal health industry.

Simply put, the organization helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. This is a growth stage company with notable investors. The organization is looking for exceptionally talented and passionate people to join its growing team. The Head of Customer Success is responsible for managing some of the organization’s most important commercial relationships. This role will manage a high-performing team that supports the organization’s largest animal health pharmaceutical manufacturer partners (e. g. Zoetis, Boehringer Ingelheim) with critical sales and marketing functions.

This individual will frequently be presenting to and interacting with decision-makers across the organization’s largest partners, so confidence and comfort performing in high-stakes environments are essential. The ideal candidate is a highly personable, detail-oriented person who thrives in a fast-paced, ever-changing environment. A strong team has been built around this function, and this role will be responsible for fostering the potential of and supporting the professional development of that team. Together, the team will be responsible for driving value to these critical relationships to maintain and grow them.

Key ResponsibilitiesManage a team of 8-10 people focused on supporting the organization’s largest manufacturer partnersAssist in developing strategies for, implementing, and proving the effectiveness of different initiatives, alongside the team and partnersTravel (up to 25%) to clients for in-person business reviews and strategy sessions, building strong trustGather feedback to inform the commercial strategy and development prioritiesAssist in outlining and reviewing team-created materials that will be sent to clients (proposals, results decks, QBRs, etc.

)Continually iterate on team process to optimize performanceConduct regular account reviews to set achievable goals and assess performance across accountsRequired Qualifications10+ years of account management, relationship-based sales, or similar experiencePrevious people management responsibilities for a team of 3+Proven experience managing complex enterprise relationshipsAn eagerness to be involved in the details of ongoing projects, despite a high-level role & titleStrong attention to detail and project management skillsInterest in data and more quantitative problem solvingAbility to adapt quickly and manage many concurrent responsibilitiesExpertise in Excel, PowerPoint, and WordA positive attitude and team-based mentality; excellent collaboration skillsComfortability in a fast-paced environmentBenefits (Full Time Roles)100% remote within the USAMedical, Dental, and Vision InsuranceAutomatic 401k contributionEmployee referral programAt home office set upBi-annual company retreatsOpen vacation policyEquityMonthly team eventsThe typical base pay range for this role across the U.

S. is: $160,000/year - $280,000/year + bonus + equity + benefits. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. In addition to base compensation, the organization offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details. Please note the organization is unable to sponsor work visas at this time. The organization is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.

The organization welcomes applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. The organization is dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is the organization’s policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If accommodations are required during the application or interview process, please let us know and every effort will be made to accommodate your needs.

DisclaimerSwooped isn’t the EOR (Employer of Record) for this position. Instead, our role in this specific opportunity is to link outstanding candidates with a top-tier employer.