Implementation Manager

About Our ClientOur client is making benefits easy. They believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. The company enables its clients to tailor their benefits to the unique needs of their workforce. Through its easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories.

Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self. The Company's MissionHelping companies reimagine how companies take care of their people. InvestorsThe company is backed by leading investors. To date, the company has raised $35 million of equity capital. About The RoleOur client is seeking an Implementation Manager to lead the successful onboarding of new client accounts, from contract signing to go-live. Reporting to the Head of Customer Operations, the role involves working closely with client benefit teams to understand goals, configure plans, and manage project timelines.

It requires strong collaboration with both internal teams and external vendors to ensure timely delivery. Ideal candidates will have excellent time management and organizational skills, capable of handling multiple projects simultaneously. This is a great opportunity to join a growing Customer Operations team, influence onboarding processes, and work in a fast-paced, innovative environment. Key responsibilities include:

Developing and executing implementation plans tailored to each client's needsManaging multiple concurrent implementations, ensuring all projects stay on trackConfiguring client accounts within the platform, including setting up benefit plans, user roles, and integrationsConducting client training sessions to ensure effective platform adoptionCollaborating with Customer Success and Support teams to ensure a smooth transition post-implementationAbout YouYou have a knack for grasping new concepts rapidly and can adapt swiftly to changing priorities and environments. You have an insatiable appetite for learning and are always seeking to understand the 'why' behind processes and decisions.

You thrive in fast-paced environments and can handle multiple complex projects simultaneously without compromising quality. You have a natural talent for organizing, planning, and executing projects efficiently, always keeping the end goal in sight. You can articulate complex ideas simply and effectively to both technical and non-technical stakeholders. Requirements3-5+ years of experience as an implementation manager or related experience within SaaS, start-up, healthcare, or benefits space. Proven track record in managing complex projects, preferably in a B2B SaaS environment. Strong project management and software delivery experience with a demonstrated ability to deliver projects remotely.

Excellent understanding of implementation methodologies and best practices in the SaaS industry. Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Salary Range$100,000 - $120,000 + EquityWhat the Company Offers95% coverage of medical, dental, and visionFantastic benefits, including: No Meeting Wednesday!Several team onsites a yearFlexible PTONote: “We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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