Manager, Product Operations

About Our ClientA direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. The company offers nationwide telehealth, labs, and pharmacy services. This is enabled by the company's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, the hiring company has helped millions of patients, including one in every county in the United States.

The hiring company has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, the hiring company was also named Best Workplace for Parents for the third year in a row. In 2022, the hiring company was listed as a CNBC Disruptor 50. About The RoleAs Manager, Product Operations on the Care Delivery team, you will play a key role in optimizing non-clinical workflows, collaborating with the Product team on new roll-outs / launches and driving continuous improvement of our processes.

You will work closely with Product teams to deeply understand the implications of their launches and work closely with frontline teams to update respective standard operating procedures (SOPs). Additionally, you will dig into the metrics impacted, share insights (quantitative and qualitative), make recommendations and pull levers to drive incremental improvements. You will support and optimize core business processes in partnership with cross-functional partners. You’re someone who is known for delivering results, with the range to go deep in the data and make any process you touch more effective. What You'll Do:

Own and optimize core non-clinical operational processes that support frontline teamsCollaborate closely with Product team to influence seamlessly plan for and execute roll-out of new launchesEstablish and monitor key business metrics following roll-outs , keep a pulse on key business metrics, identifying trends and areas for opportunity in core areas, and as needed, perform ad hoc data analyses and propose related solutions / optimizationsCreate and deliver memos with key insights and recommendations to inform and/or influence stakeholdersPartner with Product, Data and Care Delivery leadership on cross-functional projects and processes that touch non-clinical frontline teamsWhat You'll Bring to the Team:

3-4 years of experience in an analytical role (i. e. top-tier management consulting, investment banking, etc. ) and/or at a high growth startup (i. e. Product Operations, Strategy & Operations, Business Operations, Chief of Staff, etc. ); ideally experience working closely with Product & Engineering teamsExperience delivering results, with the range to go deep in the data and make any process you touch more effective.

Strong communication and stakeholder management skills, with the ability to factor in the perspective of different stakeholder groups (including frontline teams), influence cross-functional partners and tailor messaging to diverse audiencesDemonstrated operational skills with ability to zoom in on nitty gritty details just as well as you can zoom out to provide strategic directionExperience with modeling and data analysis in Excel / Google Sheets, Looker experience a plus“Full ownership” and “Deliver Results” mindsetThey've Got You CoveredFull medical, dental, and vision insurance + OneMedical membershipHealthcare and Dependent Care FSA401(k) with company matchFlexible PTOWellbeing + Learning & Growth reimbursementsPaid parental leave + Fertility benefitsPet insuranceStudent loan refinancingVirtual resources for mindfulness, counseling, and fitnessSalary RangeThe target base salary for this position ranges from $123,700 - $155,500, in addition to a competitive equity and benefits package (as applicable).

Note: “We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. ”