We're swotzy. – a Latvian startup reshaping the future of global shipping. 🚀Two years in, we’re already serving over 800 customers and showing no signs of slowing down. We’ve been recognized as Newcomer of the Year 2023 by the Latvian Startup Awards, named one of the Top 10 Startups in CEE by Vestbee, and highlighted as a startup to watch in 2025 by EU-Startups. Our team is made up of ambitious, proactive people who like to move fast, take ownership, and build things that matter. 📆 What your day will look like:
📞 60% swiftly addressing any customer inquiries, ensuring they receive prompt assistance👩🏻💻 20% guiding new users through onboarding and helping them get started🫶 10% Managing claims process and communicating with partners🧭 10% improving support workflows and procedures🤩 To excel in this role: You love, love, LOVE connecting and nurturing relationships with people. You radiate confidence, earning customers' trust and guiding them to the best solutions. You're a pro at patiently listening and handling customer frustrations smoothly, all while keeping our business goals in mind.
Thriving in a fast-paced, ever-changing environment is where you truly shine, always ready to learn, grow, and be your best self. 🍪 Bonus points for: Previous experience in customer support or sales roles. Additional language skills will be appreciated (Latvian and English is a must). Good knowledge of Last-mile market and/or E-commerce. 🫶 Feel good Starting salary from 1750 EUR gross. Flexibility to select your preferred technology and operating system (Mac, or Windows). Health Insurance. MyFitness Gym Membership
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