Director, CTM ** open to diverse EMEA countries **

DescriptionDirector, CTM ** open to diverse EMEA countries **Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives. Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHEREWhy Syneos HealthWe are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.

We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. Job ResponsibilitiesJOB RESPONSIBILITIESProvides expert monitoring strategy, oversight and guidance to support internal teams and sponsors.

Includes defending the rationale for monitoring strategy, process and tools and maintaining expert-level current knowledge of industry trends and “current-thinking”. Guides internal teams and sponsors through and documents the key decisions needed to implement a high quality, efficient risk-based monitoring (RBM) solution. This includes close interaction with project management, data management, quality assurance, biostatistics, medical monitoring and data operations technical support (DOTS). Oversees the identification of critical data and process, the assessment of risks to protocol execution and clinical delivery, risk and issue tracking and risk and issue mitigation strategies.

Where sponsors desire to incorporate new data sources, technologies or new/supplemental/substitute processes to support RBM, strategizes with internal team members and sponsors to agree on "hybrid" approach that is efficient and effective. Works with internal team members and sponsors to ensure access to data needed to execute RBM according to the agreed plan. Provides expert operational oversight and guidance to support prioritization of activities, reviews and monitors the work performed, metrics compliance, and development of contingency plans, among others.

Analyzes performance and quality metrics to assure BU achievement of quality and compliance expectations related to patient safety and data integrity as well as RBM success measures. Functions as point of escalation for clinical, central monitoring, RBM and project risks and issues. Oversees progress of teams supporting clinical projects. Ensures individual and team tasks are completed according to requirements per Sponsor/Customer expectations and contract. Leads work streams to support the development and implementation of new initiatives and strategic direction of the BU, cross-BU Clinical Operations and cross-functionally.

Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WI) and compliance with federal and local guidelines and ICH GCP. Oversees progress of teams supporting clinical projects. Ensures individual and team tasks are completed according to country/region specific and government regulations and per Sponsor/Customer expectations and contract. Develops and supports customer relationships, manage customer expectations and escalates more serious risks and issues as required. Works closely within appropriate business unit/region to ensure staff performance on studies and correct deficiencies as identified by staff, clients, and auditors.

Identifies needs and may make recommendations for process improvement and efficiencies. Participates in committees and work groups to support the development and implementation of new initiatives and strategic direction of the BU and cross-BU Clinical Operations. Provides support to Business Development to facilitate new project awards during the Bid Defense process, providing expert Clinical Operations guidance where required. Participates in marketing activities, client presentations and proposal development. Line Management responsibilities including administrative oversight, professional development, performance appraisals, and mentoring/counseling of staff.

Manages staff by establishing goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level. Liaises with resourcing management on active awarded and proposal project assignments. Reviews workload, utilization, productivity, and quality for staff in reporting chain. Manages the resource availability for the assigned staff, ensuring projects are suitably resourced and staffing needs are identified in a timely fashion, resolving potential resourcing conflicts to facilitate mutually beneficial resolutions. Support the assessment of overall staff growth and actively participate in the selection and hiring process.

Proactively works to ensure staff retention and turnover rates remain within expected levels. Ensures all staff follows required training and completes the required documentation. Provides regular compliance updates to management accordingly. Participates in audits of clinical trial management delivery and prepares others for participation in audits. Represents the business at industry conference and through writing white papers and other thought-leadership activities. QUALIFICATION REQUIREMENTS;Bachelor’s degree or RN in a related field or equivalent combination of education, training and experience. Master's degree or health data sciences degree preferred.

Expert in Good Clinical Practice/ICH E6 (R2) Guidelines and/or other applicable regulatory requirements. Expert in Risk-Based Monitoring Strategies processes and tools preferred. Expert in project risk and issues management. Experience interacting with sponsors, including experience handling conflict and difficult conversations. Demonstrated ability to persuade and influence both above and below as well as internal and externalExperience in operational efficiency and using data and metrics to drive performance and decisions. Must demonstrate good computer skills and be able to embrace new technologies. Mastery of MS Excel (sorting, filtering, calculating, pivoting).

Mastery of Analytical Data Visualization Tools (adjusting visualizations, selecting subsets of data to analyze, identification of trends and outliers). Knowledge of statistical analysis techniques, visualizations and tools (Cluepoints, Medidata-CSA, Hy's Law, Funnel Plots, Box and Whiskers). Knowledge of Lean Six Sigma, RACT tools. Strong analytical skills and well-developed understanding of statistical concepts. Well-developed therapeutic expertise. Excellent verbal and written communication skills. Strong negotiation skills, organizational skills and problem-solving skills. Demonstrated strong leadership, tactical and strategic thinking skills. Ability to anticipate and address critical issues; and develop contingency plans in a proactive manner.

Experience in financial concepts as related to forecasting, budgeting, and proposal generation. Experience in management of utilization, resources, hiring targets and productivity metrics. Demonstrate understanding of the workflow process, roles and responsibilities of multiple functional areas, and ability to work across those functional areas. Ability to understand, explain and communicate project concepts and put into detailed plans. Ability to teach, train and mentor employees of all levels to achieve project, departmental, personal and organizational goals. Requires above average attention to detail, accuracy, and organizational, interpersonal, and team-oriented skills.

This includes excellent communication and presentation skills, both written and spoken, with an ability to inform, influence, convince, and persuade. Comfortable making tough decisions with consultation as necessary and communicating those decisions and the rationale internally and externally. Accepting responsibility for the project delivery and financial performance through their reporting line and demonstrating a strong personal accountability for performance and delivery of the departmental goals.