System Administrator- ITSM

Job Position Title: System Administrator- ITSMCompany: RiDiK Pte LtdSkills: JIRA, ServiceNow, ITIL framework, SQL, APIs, and Process automationJob SummaryWe are looking for a System Administrator- ITSM- with a proven track record of delivering at least three (3) relevant projects in a similar role.Key ResponsibilitiesBusiness Analysis (40%)Gather and analyze business requirements through stakeholder interviewsMap user journeys and identify process pain pointsCreate functional specifications and process documentationDevelop and execute test scenarios to validate requirementsMonitor implementation progress and provide regular status updatesTechnical Documentation (40%)Maintain up-to-date system and workflow documentationRegularly update internal knowledge basesCreate clear and user-friendly guides, standard operating procedures (SOPs), and manualsDocument business and technical requirements, as well as system specifications ITSM Platform Management (20%)Configure and customize ITSM platforms (e.g., Jira Service Management, ServiceNow)Manage service catalogs, workflows, and automation rulesCreate dashboards and generate performance and service reportsAbout CLPS RiDiKRiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.