System Engineer - Desktop Virtualization

The Senior System Engineer for Application and Desktop Virtualization is responsible for the overall health and performance of the organization’s virtualization environments. This role requires a blend of hands-on technical expertise, a proactive approach to system maintenance, and strong user-facing support skills.Core Responsibilities System Maintenance and Monitoring: Conduct routine checks and monitoring of all virtual environments to ensure smooth and uninterrupted operation. Perform regular maintenance, including the installation of software updates, patches, and security fixes. User Support and Troubleshooting: Serve as the primary point of contact for user requests and issues related to virtual desktops and applications. Quickly and efficiently resolve a wide range of problems, from routine inquiries to complex technical issues. Escalate unresolved issues to specialized internal teams or external software vendors when necessary, managing the full case lifecycle. Project Planning and Implementation: Lead new virtualization projects, including technology upgrades and application migrations to the cloud. Collaborate with other IT teams to ensure new systems are seamlessly integrated into the existing infrastructure. Documentation and Training: Maintain and update comprehensive technical documentation to ensure clarity and accuracy for the IT team. Develop and deliver training sessions for end-users and junior IT staff to improve system proficiency and reduce common errors. What skills we look for: We are seeking a candidate with a strong foundation in virtualization and a dedication to continuous learning.Technical Skills Citrix Virtual Apps and Desktops: Experience with Citrix solutions for delivering virtual applications and desktops. Windows Server: In-depth knowledge of Windows Server administration, particularly Active Directory and Group Policy. TCP/IP and Network Configuration: Understanding of network topologies and protocols required for virtualization. PowerShell: Ability to write scripts to automate management tasks in Windows environments. Access Control: Knowledge of implementing access control mechanisms and security policies. Cloud Platforms: Familiarity with cloud services such as AWS, Azure, or Google Cloud, especially for virtual desktop and application deployment. Communication Skills: Strong verbal and written communication skills to interact effectively with team members and users. Excellent English language skills are required, and German is a significant plus. What we offer: We believe in a supportive and rewarding work environment for our employees.Compensation And Benefits Highly competitive salary. Bi-annual bonus based on seniority within the company. Meal tickets and various gift vouchers. Strong benefits list, including a brand new office, private medical insurance, and 24 vacation days plus a free birthday leave and many more. Career Growth and Team Environment: Certified training possibilities and the opportunity to grow within the Arvato Systems Global Delivery framework. Interesting projects and solutions for both the Bertelsmann Group and international external customers. A committed and helpful team with a "WE" feeling, promoting a friendly, multicultural, and cooperative environment. The possibility to work in mutual trust and to be creative, with the freedom to improve working flows through self-initiative.