System Services Representatives - 초대졸 신입사원

Introduction[한국 IBM] Technology Lifecycle Services 사업부서 초대졸 신입사원 채용근무지: 서울 0명, 대전 0명, 천안 0명, 광주 0명직무 특성상 기술 지원을 위해 일부 야간 근무 필요 지원자격 및 우대사항 국내외 대학 2년제 졸업자 (4년제 졸업자 우대) 관련 경력 1년 미만 (인턴기간 포함) 고용 형태정규직 전형절차 1차 서류 심사 2차 실무/임원 면접※ 이력서 제출시, 반드시 영문이력서 제출 필요※ 서류전형 합격자에 한하여 개별적으로 면접 일정 확정 예정※ 최종 합격 후, 근무 지역 배정 예정System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. They will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.These representatives use IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of our client operations. They may also provide onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments.The employees in this job role need to demonstrate proficiency in the HW and SW solutions by constantly updating their Digital Technical Certifications. It is also needed to keep up to date with Soft Skills trainings (verbal & written communication, teamwork & collaboration, emotional intelligence, critical thinking, etc.), in order to provide an outstanding IBM service for clients. They need to constantly collaborate with professionals in different support centers and business units to achieve high quality problem resolutions.Your Role And ResponsibilitiesIBM TLS Systems Services Representatives are responsible for on-site installation, maintenance, and repair of IBM System equipment. They may also perform services activities such as Technical Delivery Assessment, installation planning, account management, systems-level problem determination, discontinuance, and relocation of this equipment, and other customized project-based services.They are responsible to support problem source identification related to installation, update, configuration, operations, or performance, resolve incidents, advise on potential resolutions and their implementation, and implement determined suggestions to the satisfaction of the customer. This includes an understanding of the technology, operating systems, associated software, the functions, capabilities and uses. The individual should have knowledge in the areas of installation, customization, operation, recovery, tuning, and general electric and information technology engineering.They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed.They have a thorough understanding of, and are able to advocate for, IBM's technical support strategy. They are responsible for the technical value relationship to protect revenue base and identify new services opportunities.Preferred EducationBachelor's DegreeRequired Technical And Professional Expertise Foundational Understanding and Support experience of Hardware and/or Software Strong Commitment to Learning and Client Success Good Communication and Interpersonal Skills Proactive Self-Starter with a Drive for Continuous Improvement: Enthusiastic Team Player with Strong Self-MotivationPreferred Technical And Professional Experience Foundational Understanding and Support experience of Hardware and/or Software Strong Commitment to Learning and Client Success Good Communication and Interpersonal Skills Proactive Self-Starter with a Drive for Continuous Improvement: Enthusiastic Team Player with Strong Self-Motivation