Tailor, Tokyo

The Tailor is responsible to extend the life of Golden Goose products through Repairing and Remaking services within the sustainability strategy. The Tailor is able to engage inspire, anticipate and respond to customer needs and wishes building long lasting customer relationships, and ensuring an high level of customized experience.ESSENTIAL DUTIES AND RESPONSABILITIESSales & Client ExperienceOffer a warm welcome to the clients, making everyone feel part of the Global Golden Community.Offering personalized tailoring services to craft distinctive pieces that not only meet the customer's desires but also contribute to extending the lifespan of each product and related memories.Delivering a comprehensive suite of clothing repair and alteration services, including hand embroidery, typographic embroidery, machine embroidery, patch application, crystal or stud application, basic alterations and tailoring, button replacement, adding pins and brooches.Developing a showcase a catalog featuring unique embroidery designs and examples of customized products, inviting customers to explore the possibilities of personal expression through fashion.Providing expert advice and recommendations on bespoke services, empowering customers to make choices that best reflect their individuality and style.Collaborate with the team in sales, pre-and-after-sales activities (including the stock activities and customer fidelization) and, in general, in all activities relating to the store.Ensure that customers are properly registered on the Golden App for effective customer segmentation and profilingBrand & Product Passionately convey the brand’s vision and heritage to clients, representing its values authenticallyInfuse GG brand identity to co-create GG items consistently and in a respectful way.Maintain the tailoring area in pristine condition, adhering to our visual merchandising standards.Operations & ComplianceAssist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth)Job Requirements:Good Level of EnglishSales Experience: previous experience preferably in retail/ Customer service sector is considered as an advantageStrong communication skills, with the ability to listen actively and engage thoughtfullyA problem solver who can identify issues, evaluate solutions, and make informed decisions.A team player who values collaboration and can work towards common goals.Effective time management, prioritizing tasks efficiently.Flexibility to adapt to the evolving needs of the business and our customers.Store Location: Tokyo Aoyama