Key Responsibilities: Handle inbound and outbound calls with professionalism and efficiency. Provide accurate and timely information regarding TMG’s products, services, and policies. Address customer inquiries, complaints, and requests promptly and effectively. Record and maintain up-to-date customer information in the CRM system. Follow up with customers to ensure satisfaction and resolution of their concerns. Collaborate with internal departments to resolve customer issues and improve service delivery. Maintain strong knowledge of products and services to ensure high-quality customer interactions. Achieve performance targets related to call handling, service quality, and customer satisfaction. Qualifications: Bachelor’s degree in any discipline.
0–1 year of experience in customer service or call center operations is a plus. Excellent communication and interpersonal skills. Strong problem-solving abilities and active listening skills. Proficiency in Microsoft Office; familiarity with CRM systems is an advantage. Ability to thrive in a fast-paced, dynamic environment.
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
