Job Title: Customer Service SpecialistJob Summary: Gebnalak. com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we’d love to hear from you!Key Responsibilities: Professionally handle customer inquiries and complaints via phone and social media. Respond to comments, messages, and reviews on social media platforms. Process and resolve customer complaints related to product sales in a timely and efficient manner.
Follow up on complex customer cases when needed to ensure complete resolution. Accurately record and update customer interactions, feedback, and actions taken in the CRM system. Track and follow up on customer orders, ensuring timely and accurate delivery. Ensure a smooth and satisfying customer journey from start to finish. Maintain punctuality and respect work schedules and deadlines. Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations. Required Values and Skills:
Strong sense of leadership and responsibilityWillingness to learn and growHigh level of dedication and commitment to workExceptional attention to detailPassion for challenges and achieving resultsExcellent communication and problem-solving skillsAbility to remain calm and professional under pressureLocation: Maadi, CairoWorking Hours: 9: 00 AM to 5: 00 PM
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