Talent Development Section Head

Job Title: Talent Development Section HeadIndustry: Professional Training and Coaching Reporting to: Talent Development ManagerLocation: Maadi, CairoEmployment Type: Full-TimeJob Purpose:The Training & Development Section Head is responsible for leading and managing all client-related Learning & Development (L&D) and Career Transition activities within the company. The role focuses on understanding and fulfilling client requirements, developing and implementing tailored L&D solutions, coordinating with internal and external stakeholders, and ensuring smooth execution of all programs. He/she ensures effective collaboration with the mother company on international career transition programs and oversees the full operational cycle of coaching and training activities—from planning to successful completion—delivering a high-quality experience that meets both client expectations and company standards.Key Responsibilities:1. Client Management & Business SupportAct as the primary contact for clients’ Learning & Development and Career Transition needs.Conduct needs assessments to understand client objectives and design suitable L&D solutions.Prepare customized L&D proposals, presentations, and pricing in coordination with the commercial and operations teams.Manage the full client engagement cycle—from requirement gathering, proposal development, and negotiation to deal closure and post-delivery evaluation.Maintain continuous follow-up with clients to ensure satisfaction, renewals, and long-term partnerships.2. Program Development & CoordinationCoordinate with internal operations, instructional design, and trainers to develop and adapt content that meets client requirements.Align all L&D and Career Transition programs with the mother company’s standards, frameworks, and methodologies.Customize training modules and materials to fit the Egyptian market context while maintaining global quality standards.Supervise the scheduling, logistics, and delivery of training, coaching, and transition programs.Ensure trainers, facilitators, and coaches are briefed, allocated, and supported throughout the delivery process.3. Career Transition & Coaching OperationsOversee the end-to-end operations of career transition programs, including nomination of candidates, program orientation, and assignment to appropriate coaches.Manage the allocation and coordination of participants, ensuring program objectives are met effectively and efficiently.Monitor the delivery of coaching sessions, tracking progress, attendance, and feedback.Ensure successful completion of all coaching programs and report on outcomes to clients and management.4. Operational & Team ManagementLead the L&D section team to achieve operational targets and maintain service excellence.Oversee program budgets, timelines, and profitability, ensuring financial efficiency in all projects.Coordinate closely with the Recruitment, HR Consulting, and Supply Chain/Operations departments for integrated service delivery.Maintain up-to-date documentation, databases, and reports for all ongoing projects and client accounts.5. Quality Assurance & Continuous ImprovementEnsure all training and coaching programs meet the company’s quality standards and client expectations.Collect and analyze feedback from clients and participants to improve program content and delivery.Recommend enhancements to methodologies, materials, and tools to improve efficiency and impact.Keep abreast of L&D and career transition trends in Egypt and the region to ensure competitive positioning.Qualifications & Experience:Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field.Postgraduate diploma or certification in Training & Development, Talent Management, or Coaching is preferred.Minimum 6–8 years of experience in Learning & Development or Career Transition services, preferably in an HR services or consulting environment.Demonstrated experience in managing client relationships, developing proposals, and delivering customized learning solutions.Strong background in project management, coaching operations, and team leadership.Skills & Competencies:Excellent communication and presentation skills in Arabic and English.Strong client relationship management and negotiation abilities.High organizational and project coordination capabilities.Strategic and analytical mindset with attention to detail.Proficient in MS Office and Learning Management Systems (LMS).Strong leadership, problem-solving, and decision-making skills.Customer-focused with a commitment to service quality and performance excellence.