Remote French Bilingual Customer Support Representative

We're Hiring: Remote French Bilingual Customer Support RepresentativeAre you the kind of person who enjoys making someone’s day a little easier? Do you speak French and English fluently and thrive in a fast-paced, digital-first environment? If you're ready to bring your empathy, communication skills, and problem-solving savvy to a growing global team—we want to hear from you. What You'll Be DoingAs a Remote French Bilingual Customer Support Representative, you'll be supporting customers from French-speaking regions through voice calls and live chat.

Whether someone needs help tracking an order, understanding a product, or resolving an issue—you’ll be the trusted voice that turns confusion into clarity and frustration into satisfaction. This is not just about answering questions. It’s about showing up with empathy, staying composed, and leaving customers feeling heard and helped.

Your Core ResponsibilitiesProvide timely and friendly support in both French and English via calls and chatTroubleshoot customer issues, guiding them through clear and helpful solutionsMaintain accurate records of customer interactionsFlag trends and feedback to help our team continuously improveWork closely with team leads to stay aligned on priorities and updatesRepresent the brand with professionalism, care, and warmthWhat We're Looking ForFluency in French and English (spoken and written)At least 1 year of customer service experience (contact center, e-commerce, or tech support preferred)Confidence in navigating support platforms like Zendesk, Gorgias, Shopify, or similar toolsAbility to stay calm, solution-oriented, and patient under pressureGreat attention to detail and a genuine desire to help peopleComfort working remotely and communicating clearly with distributed teamsTools You’ll NeedLaptop or desktop with an i5 processor or higherStable internet connection (minimum 15 Mbps upload and download)A quiet, dedicated workspace for callsWhat’s In It for YouPermanent work-from-home setupCompetitive pay, reviewed annuallyPaid time off to rechargeMonthly health stipendPerformance bonuses based on KPIsA team that values growth, accountability, and human connectionWhy Join Us?You won’t just be answering tickets—you’ll be joining a company that believes support is at the heart of the customer experience.

We care about people, and that includes you. We believe in fair treatment, open communication, and helping our team members grow in their careers. If you're looking for a remote role where your voice matters and your language skills are celebrated, this could be your next great opportunity. Ready to Apply?Click Apply Now, and tell us why you're excited about this role. We can’t wait to meet you!