Online Order Support VA

Join TalentPop App as a Brand Concierge - Online Order Support VA!At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values.

If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you!We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a premium, concierge-level experience. If you're ready to thrive in a fast-paced, fully remote team, we’d love to meet you!What You’ll DoProvide exceptional, personalized service through phone, live chat, email, and SMS — assisting with inquiries related to orders, products, returns, and refunds.

Act as the voice of the brand, ensuring all customer interactions reflect the company’s identity, tone, and values. Assist customers with order-related inquiries, including tracking, returns, and exchanges, while ensuring a smooth and satisfying experience. Engage with customers beyond basic support, fostering long-term relationships that enhance brand loyalty and customer retention. Maintain accurate records of customer interactions and feedback to provide insights that can improve service and help the internal team refine the customer experience. Share insights and trends with the internal team to continually improve the customer experience and brand representation.

What We’re Looking For1+ year of experience in customer service, online support, or e-commerce, with a focus on personalized customer engagement. Strong communication skills — both written and verbal — with a friendly, professional, and solution-oriented approach. Familiarity with Shopify, Zendesk, Gorgias, or similar platforms is a plus. Ability to remain calm and resourceful when handling customer concerns, always striving to deliver top-tier service. Strong organizational skills and attention to detail. Comfortable working remotely and independently in a fast-paced environment. Why Join TalentPop App?Earn commissions and enjoy annual performance-based raises. Paid time off to relax and recharge.

HMO health coverage or a health stipend to support your well-being. Performance and recognition bonuses to celebrate your contributions. 100% permanent work-from-home setup — skip the commute!A supportive, friendly team culture with real opportunities for career growth. When applying, kindly include the application code BCS — it helps us review your application faster!Ready to be the face of a brand and provide an exceptional online shopping experience? Apply now to become a Brand Concierge - Online Order Support VA at TalentPop App!