About UsAt TalentPop App, we believe e-commerce support is more than just managing orders — it’s about creating a smooth and enjoyable shopping experience for every customer. We’re looking for detail-oriented, resourceful, and proactive individuals who can help us manage TikTok Shop operations while delivering exceptional customer support, all from the comfort of home.
What You’ll DoManage customer interactions via TikTok Shop, chat, email, or phone, ensuring prompt and accurate responsesAssist with product inquiries, order processing, tracking, returns, and issue resolutionMonitor and update product listings, inventory, and order status in the TikTok Shop systemCollaborate with internal teams to ensure smooth operations and positive customer experiencesStay informed on TikTok Shop policies, trends, and tools to optimize store performanceWhat We OfferCompetitive pay with annual performance-based increasesPaid time off so you can take care of yourselfComprehensive health and dental insurance or a monthly health stipendHoliday bonuses to show appreciation for your hard workA fully remote work setup — no commuting, everOpportunities for growth and advancement as we continue to expandWhat We’re Looking ForExcellent English communication skills (both written and spoken)At least 1 year of e-commerce or customer service experience (TikTok Shop experience preferred)Familiarity with order management systems (IMS) and online store platformsStrong attention to detail, organization skills, and a proactive problem-solving mindsetEnjoys working in a fast-paced environment and being part of a collaborative teamWhat You’ll Need To Work From HomeYour own computer or laptop (i5 processor or equivalent preferred)A reliable internet connection (minimum of 15 Mbps upload/download speed)READY TO JOIN US?If you’re excited about helping customers and ensuring smooth TikTok Shop operations, we’d love to hear from you.
Apply now and let’s grow together!
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
