Customer Service Executive - Provisioning & Configuration

Remote Full time
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Job Details

Employment Type

Full time

Category

Other

Salary

5,620.00 USD

Valid Through

Aug 28, 2025

Job Description

About The CompanyTSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsProvisioningJob DescriptionProvision and configure access networks manually and through automation tools. Engage with relevant workgroups to ensure that Outages & Migration activities will improve Network performance, remove legacy platforms, and consolidate Network resources whilst ensuring minimum impact and disruption to End Users and other Customer platforms. Identify and resolve network provisioning failures, determining root causes and recommending corrective actions.

Support field engineers remotely for commissioning new services. Optimize provisioning processes for agile and timely delivery. Manage escalations within the team and ensure clear communication with stakeholders. Testing And MigrationPerform throughput and performance testingConduct network validations and assist in migrations with minimal service interruptions. CollaborationEngage with global customers, providing regular updates on provisioning and testing. Work closely with cross-functional teams to deliver end-to-end enterprise network solutions. Ensure compliance with workplace health and safety (WHS) policies. Additional RequirementsWork shift hours (Australian Business or Out of hours) as per business requirement 5 days from office.

Required Skills And ExperienceStrong expertise in Carrier Ethernet, IP management, routing, and switching, DWDM and legacy networks PDH, SDH. Proficiency in networking protocols such as VLAN encapsulation, MPLS, L2/L3 VPN, BGP, OSPF, Static Routing, and IPv4/IPv6. Experience in working on various Vendor platforms, Transmission systems and Network management system applications such as 5620SAM, Huawei U2000, Cisco EPM, Alcatel Lucent SDH RM, NFM-T, NMS, Ciena site manager and TeMIP. Experience working in access aggregates Cisco ASR, Juniper and Huawei, IP access routers CISCO NCS540, ASR903. Excellent troubleshooting skills, with the ability to articulate issues clearly.

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