TDI- Director VI

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00054057You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career SectionDo you have a passion for public state service and enjoy making a difference?The Texas Department of Insurance (TDI) is hiring! We regulate the insurance industry, administer the Texas workersand#8217; compensation system, and educate and protect consumers. Apply now if youand#8217;re looking for a rewarding career in public service. The Texas Department of Insurance is in the Capitol Complex, in the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol.Benefits of working at TDI:and#183; Flexible work schedules.and#183; Work-life-balance.and#183; 96 hours of accrued vacation a year.and#183; 96 hours of accrued sick leave a year.and#183; 20+ holidays every year.and#183; Career advancement opportunities.and#183; Free parking.and#183; 401(k) and 457 Programs.and#183; State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).and#183; Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%).and#183; Optional benefits like dental, vision, life insurance, and many more.and#183; Qualified employer for the Federal Public Service Loan Forgiveness Program.Before you apply:Learn about our selection process, our military employment preference, licensing, and credential requirements.Director VI- Deputy Commissioner of Consumer ProtectionThis position reports directly to the Commissioner of Insurance and performs highly advanced (senior-level) managerial work. The Deputy Commissioner of Consumer Protection oversees the operations of the Complaint and Dispute Resolution, Agent and Adjuster Licensing, and Customer Service programs. Work involves establishing the strategic plan and goals and objectives; developing policies, procedures, and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities or business functions; and reviewing and approving budgets within departments or divisions. Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.This position:and#183; Directs functions and activities in the program area, including staff.and#183; Develops and implements techniques for evaluating program activities and business functions, identifies opportunities for change, and implements process improvements.and#183; Plans, develops, and approves schedules, priorities, and standards for achieving goals and directs evaluation activities.and#8239;and#183; Plans, assigns, and supervises the work of others; performs and oversees administrative functions, such as hiring and evaluating employees.and#183; Collaborates with management to ensure goals and objectives are consistent with the agencyand#8217;s strategic plan.and#183; Represents the agency at business meetings, conferences, hearings, trials, legislative sessions and seminars or on boards, panels, and committees.and#183; Provides regular updates regarding activities, accomplishments, performance, strategies, issues, and operational functions.and#183; Develops, reviews, and approves budgets and major expenditures; and ensures that the requirements of funding sources are met.and#183; Develops policies, procedures, and guidelines, rules and regulations, and monitors compliance.and#183; Reports regularly to the Commissioner regarding division accomplishments, goals, activities, strategies, and performance.and#183; Provides advice to the Commissioner regarding insurance matters related to resolving complaints about various lines of insurance and matters related to licensing, registration, certification, and regulation of individuals requesting to sell insurance or adjust insurance claims in the state of Texas.and#183; Builds and maintains effective relationships with internal and external partners, including other state agencies, professional organizations, and stakeholders.and#183; Drafts, reviews, edits, and approves management, productivity, and financial reports and studies for external audiences in a clear and comprehensive manner.and#183; Reviews results of special investigations, internal audits, research studies, forecasts, and modeling exercises to provide direction and guidance.and#183; Provides analysis and recommendations on complex policy issues, ensuring compliance with federal, state, and local regulations.and#183; Performs other duties as assigned.Qualifications: This position requires:Graduation from an accredited college or university with a degree in business, public administration, management, government, communications, or in a field related to the position.Five years as an executive in the administration of business or government OR as a practicing attorney OR as a certified public accountant. With two of those years in work experience related to the position to be held.Regular work attendance.Experience may substitute for education on a year-for-year basis.Education may not substitute for the experience requirement.Preferences for this position include:Experience managing high volume call centers.Experience in resolving complex insurance complaints.Experience overseeing disaster recovery activities.Knowledge of the Texas legislative process.This position requires demonstrated knowledge of:State laws, rules, procedures, and regulations relevant to job requirements.Principles and practices of public administration, management, and organizational behavior.Management control and internal reporting techniques.Business methodologies including operations, analysis, process development, and quality assurance for agency and division projects.This position requires demonstrated skill in:Developing goals and objectives.Problem solving and critical thinking.Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.Strong organizational and project management skills.Communicating complex information, both verbally and in writing, across a wide range of audiences.Strong skill in writing and editing.Maintaining a strong ethical environment.Applying critical thinking to develop, monitor, and evaluate administrative policies and procedures.Change management and managing complex, multi-year projects.This position requires the demonstrated ability to:Develop employees through training, mentoring, and goal setting.Exercise administrative and technical supervision of employees for the accomplishment of group and agency goals.Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.Maintain the confidentiality of sensitive information.Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.Manage and coordinate multiple tasks and priorities to meet necessary deadlines.Direct and organize program activities.Work collaboratively with a large team across various program areas.Plan, assign, coordinate, and manage the work of others.Develop, evaluate, and edit program area procedures, workflows, and approval processes.Identify problems, eval