Own digital content design & UX writing in a member-first health fund on a mission to transform experiences. Why Join Teachers Health?6 weeks of annual leaveHybrid working model (flex your work/life balance)Subsidised private health insurance and discounts on our products and servicesSurry Hills location - just 5 minutes from Central Station18 weeks of paid parental leave for eligible employeesAdditional long service leaveWell-being and employee support programsAbout the role: We’re looking for a Content Designer for our Member Experience team to help craft the future of our digital ecosystem across Web, App, and everything in between.
In this pivotal role, you’ll design intuitive, accessible, and human-centred content for self-service platforms, making it simple for members to interact with us. You’ll be part of a collaborative, agile squad that thrives on creativity, innovation, and making a real difference. This is a Greenfield opportunity to shape our content strategy, voice, and standards across digital channels, all while working with passionate teams in UX, product, design, and transformation. Who are we?Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund dedicated to the education community.
As a not-for-profit health fund, we exist for our members, covering the lives of over 400,000 teachers, education staff, and their families.
What You’ll DoCraft clear, engaging, and purposeful content for our app, website, and self-service channelsApply UX writing and content design principles — think UI copy, error messages, onboarding flows, how-to guidesTranslate complex processes and jargon into simple, helpful language our members understandCollaborate with designers, developers, and product teams in agile squadsOwn and maintain our digital content style guide and ensure consistency across channelsConduct content audits and leverage member research to identify opportunities and gapsHelp define our content strategy, contributing to adoption, engagement, and member satisfactionAdvocate for accessible, inclusive content that aligns with WCAG 2.
2 AA standardsPresent ideas, gain stakeholder buy-in, and balance member needs with business goalsWhat You’ll Bring:
5+ years in content design, UX writing, or digital copywritingA knack for simplifying complexity and making every word countExperience in agile environments and cross-functional squadsAbility to write with clarity, empathy, and purpose for web, mobile, and appSolid understanding of information architecture, content hierarchy, and design systemsConfidence to take ownership of projects and work autonomouslyComfort with stakeholder engagement and presenting content recommendationsFamiliarity with tools like Figma, Jira, ConfluenceA portfolio showcasing your ability to create content that’s both functional and engagingHow do I apply?Click APPLY NOW to submit your CV.
You’re welcome to include a cover letter (optional) telling us why you’re excited about this opportunity. At Teachers Health, we celebrate diversity and are committed to creating an inclusive workplace. We encourage applications from people of all backgrounds, including First Nations people, people with disability, culturally and linguistically diverse individuals, and those who identify as LGBTQIA+. If you require any adjustments during the recruitment process, please reach out to: jobs@teachershealth. com. au
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