Team Lead – Account Management

🚀 Welcome to Your Next Adventure!The Team Lead – Account Management plays a pivotal role in overseeing a portfolio of restaurant and café partners while leading a team of Account Managers. The primary responsibility is to drive commercial performance, foster strategic merchant relationships, and ensure team excellence in execution. The role demands a balance between individual contribution, team leadership, and cross-functional coordination to deliver exceptional value to partners and support Snoonu’s broader business goals.🛠 What You’ll Get Your Hands On Team Leadership & Performance ManagementSupervise and coach a team of Account Managers to deliver on departmental KPIs including NCR, MQI, AOV, Promotions, GMV growth.Conduct structured 1:1s, performance reviews, and training sessions to promote skill development and career progression.Identify underperformance proactively and implement personalized improvement plans. Strategic Partner EngagementOwn relationships with high-value accounts, ensuring long-term partnership health and maximizing commercial potential.Oversee partner performance, campaign execution, exclusive item adoption, and order volume uplift through data-driven initiatives.Act as a trusted advisor to merchants by providing business insights and recommendations aligned with their goals. Operational ExcellenceEnsure smooth account operations, collaborating closely with the Vendor Ops and Logistics teams.Resolve merchant escalations in a timely and professional manner, maintaining high service levels and merchant satisfaction. Cross-Functional CollaborationAct as the key link between Account Management, Marketing, BI, and Operations teams to ensure cohesive and effective execution of campaigns, launches, and strategic projects.Work with BI to monitor performance dashboards and extract insights to improve overall contribution margin and reduce churn. Reporting & PlanningGenerate detailed weekly and monthly reports highlighting team achievements, gaps, and recommendations.Contribute to quarterly planning and forecasting based on team and portfolio performance.🧙‍♂️ The Magic You BringMinimum 4–6 years in Account Management, with at least 1–2 years in a supervisory or team leadership role.Experience in food delivery, tech platforms, e-commerce, or F&B is highly preferred.Strong leadership and coaching capabilitiesExceptional communication and negotiation skillsHigh emotional intelligence and team-building acumenProficiency in data analysis tools such as Looker, Salesforce, and ExcelAbility to manage multiple stakeholders and priorities under pressureInside Snoonu’s UniverseSnoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.The Dream We’re ChasingTo be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.The Quest We’re OnTo radically transform how people live by leveraging technology to connect them with endless possibilities.Our Everyday Superpowers👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”👨‍💼 It's All About People: “Be a team player; together we are stronger.”Perks & Worklife Magic At Snoonu🌐 Global Vibes – Collaborate with a worldwide crew.🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.Beyond the Code: Giving Back MattersWe don’t just build app. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.Diversity Isn’t Just a BuzzwordAt Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.Let’s Build the Future TogetherApply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.Stay in the loop—connect with us on LinkedIn!