Team Lead, Client Communication Stanbic IBTC Pension Managers Limited

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.Job DescriptionThe Client Communications Team Lead is to ensure that the team delivers superior customer service to external and internal clients’ complaints and enquiries through various communication channels such as letter, e-mail, social media and chat.Job ResponsibilitiesProviding customers with accurate information on our products and services, their Retirement Savings Accounts and also on other guidelines relating to the industry.The supervisor manages, leads and supports a dynamic team in its day-to-day operation to ensure customer satisfaction and retention (customer loyalty) as well as continuity to improve on the current processes to ensure a world-class service delivery.Reporting/data management.Creation of pension account awareness and achieve quality customer service.QualificationsType of Qualification: University DegreeExperience Required3-4 Years hands on experience on customer service roles, good interpersonal skills, communication skill, data analysis skills and customer service experience.1-3 Years in experience in pension fund administration, managing and leading a successful team.Additional InformationBehavioural Competencies:Leading PeopleEstablishing RapportExploring PossibilitiesUpholding StandardsGenerating IdeasTechnical Competencies:Excellent knowledge of the dynamics and technical aspects of fund management.Understanding of policies and procedures.Data AnalysisExperience in Customer Care duties and responding to Client Enquiries.Excellent use of MS Office applications, and other customer related tools